MICHAELA LUPTON
Bootle,United Kingdom
Summary
Dedicated professional with extensive knowledge in deep cleaning and hygiene standards, demonstrating exceptional time management efficiency and flexibility with shifts. Known for politeness, courtesy, and respectful guest relations, ensuring a high standard of workplace safety. Proven expertise in bed making and maintaining excellent hygiene in fast-paced environments, coupled with a reliable work ethic and patience in handling tasks. Career goal includes advancing within the hospitality industry while continually enhancing skills and contributing to team success.
Experienced Hotel Cleaner with knack for maintaining spotless and welcoming environments. Known for enhancing guest satisfaction through thorough cleaning routines and attention to detail. Contributed to improved cleanliness ratings and positive guest feedback in previous roles.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
Hotel cleaner
Premier Inn North (Whitbread)
Netherton, Merseyside
2021.08 - Current
- Performed deep cleaning tasks for an immaculate environment.
- Catered to guests' requests, ensuring a personalised experience.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Ensured adherence to Health and Safety guidelines during cleaning processes,.
- Assisted in team training sessions, fostering harmonious working relationships amongst staff members.
- Responded promptly to management directives, illustrating efficient task management capabilities.
- Maintained hygiene standards in communal areas, elevating overall guest satisfaction levels.
Health care assistant
Tithebarn Care Home RMBI
Great Crosby, Sefton
2005.09 - 2021.07
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in patient care, improved comfort and well-being.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Prepared meals for patients, ensured balanced nutrition intake.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Provided emotional support to patients and their families during difficult times.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
Education
GCSEs -
Savio High School
Bootle, Sefton 1981.09 - 1990.07
Skills
- Deep cleaning knowledge
- Patience in handling tasks
- Knowledge of hygiene standards
- Time management efficiency
- Flexibility with shifts
- Politeness and courtesy
- Bed making expertise
- Efficient work ethic
- Reliable conduct
- Comfortable in fast-paced environments
- Excellent hygiene
- Respectful guest relations
- Workplace safety consciousness
Timeline
Hotel cleaner
Premier Inn North (Whitbread)
2021.08 - Current
Health care assistant
Tithebarn Care Home RMBI
2005.09 - 2021.07
GCSEs -
Savio High School
1981.09 - 1990.07