Michaela J Simpson
Lancaster,Lancashire
Summary
over 13 years dedicated to one company using my growing skills being a hospitality professional with expertise in maintaining high sanitary standards and ensuring guest privacy. Proficient in advanced cleaning techniques, luxury fabric care, and room inspection procedures. Demonstrates exceptional customer service excellence and resourceful problem-solving skills, tailored to enhance guest experiences. Committed to upholding fire safety regulations and waste disposal standards while utilising hospitality software for efficient operations such as making orders for linen and also then cleaning products and products for hot beverage products used in the Hotel rooms
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Head housekeeper
Thwaites { Daniel Thwaites PLC ]
Lancaster, Lancashire
2013.04 - Current
- Prioritised tasks to meet deadlines during busy seasons.
- Coordinated staff schedules to ensure smooth operations.
- Implemented hygiene regulations to enhance cleanliness standards.
- Instructed staff on new cleaning tools to boost productivity.
- Managed laundry operations to guarantee clean linens.
- Supervised housekeeping duties to maintain a healthy environment.
- Monitored inventory levels for efficient supply management.
- Trained new team members to uphold service quality.
- Fostered a friendly atmosphere among staff and guests through positive communication.
- Scheduled maintenance checks to ensure equipment functionality.
- Ensured adherence to safety protocols to minimise workplace accidents.
- Supervised a team of 7 housekeeping staff to exceed guest expectations.
Education
GCSEs - Secondary Education
Skerton Comunity High School
Lancaster 2007.09 - 2012.06
Skills
- Sanitary standards enforcement
- High stamina and energy
- Discretion and confidentiality
- Advanced cleaning techniques
- Guest privacy respect
- Resourceful problem identification
- Hospitality software proficiency
- Expert bed making
- Deep cleaning proficiency
- Luxury fabric knowledge
- Sanitation standards knowledge
- Room inspection procedures
- Window cleaning expertise
- Fire safety understanding
- Advanced carpet cleaning
- Waste disposal regulations knowledge
- Customer service excellence
- Tailoring service to guests
Timeline
Head housekeeper
Thwaites { Daniel Thwaites PLC ]
2013.04 - Current
GCSEs - Secondary Education
Skerton Comunity High School
2007.09 - 2012.06