Michaela Howes
Carlisle
Summary
Friendly and welcoming, brings strong interpersonal and communication skills and excels in customer service and sales. Adept in creating positive customer experiences and handling transactions accurately. Committed to driving sales and enhancing customer satisfaction.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Front of house sales assistant
Booker
Carlisle
03.2024 - Current
- Enhanced customer experience by maintaining a clean, organised and inviting storefront.
- Provided product information for improved customer buying decisions.
- Assisted in stocking shelves, resulting in a fully stocked showroom at all times.
- Delivered excellent customer service to ensure repeat business.
- Managed cash register operations, facilitating swift transactions.
- Resolved customer complaints with prompt and efficient solutions.
Reception/ customer service advisor
Soccerworld
08.2023 - 03.2024
- As first point of contact i provide a great first impression of the company, processing bookings and answering any customer quires or complaints
- Building long standing relationships with customers and proactively engaging with them to help initiate repeat bookings.
Cleaner
Belle vue primary school
Carlisle, Cumbria
02.2021 - 08.2023
- Delivering a high standard cleaning service, ensuring that areas are hygienic and clean for staff and students to use
- Observing company health and safety policies and guidelines.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
Housekeeper maternity NHS
nhs cumbria
04.2012 - 01.2021
- To deliver a high standard cleaning service for our customers, ensuring that areas are hygienic and clean for people to use
- To always operate in a safe manner, observing company health and safety policies and guidelines.
- Made beds daily to ensure a neat bedroom area.
- Managed waste disposal effectively for a cleaner environment.
Retail store supervisor
Dorothy Perkins
08.2005 - 01.2012
- Strongly focused and reliable supervisor with an exceptional record of employee team management and customer satisfaction
- Using impeccable customer service daily to maintain brand loyalty
- Aligning perks for staff to help motivate them to reach their daily and weekly KPI targets.
Education
Morton school
01.2000 - 01.2005
Skills
- Customer service excellence
- Complaint resolution
- Cash handling
- Cleanliness maintenance
- Working under pressure
- Handling payments
- Communication
- Customer greeting
Personal Information
Date of birth: 01/05/89
Timeline
Front of house sales assistant
Booker
03.2024 - Current
Reception/ customer service advisor
Soccerworld
08.2023 - 03.2024
Cleaner
Belle vue primary school
02.2021 - 08.2023
Housekeeper maternity NHS
nhs cumbria
04.2012 - 01.2021
Retail store supervisor
Dorothy Perkins
08.2005 - 01.2012
Morton school
01.2000 - 01.2005
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