Michael Woodward-morris
Chelmsford,Essex
Summary
Experienced Aftersales agent with multiple years of knowledge in delivering high levels of customer satisfaction across fast-paced environments including hospitality, customer service, sales and automotive. I am skilled in communication, problem-solving, and building strong customer relationships helping drive retention and repeat business. Throughout my career I have consistently met performance targets while adapting quickly to Changing priorities and demands, ensuring smooth and positive outcomes throughout. With a proven ability to handle challenging situations and maintain professionalism under pressure, I am looking to bring my expertise and enthusiasm to a new role where I can continue to contribute meaningfully and support the business growth while also building on my own skills.
Overview
8
8
years of professional experience
Work history
AFTERSALES AGENT.
Group 1 Automotive.
Chelmsford, Essex
07.2023 - 03.2026
- Acted as a first point of contact for customers booking their vehicles in with our dealerships, providing detailed guience and expert advice across the whole automotive process. I delivered consistently high levels of customer service by listening to concerns and understanding individual needs, then offering tailored solutions. Throughout my role I handled sensitive situations with empathy and professionalism, managing a range of customer emotions while maintaining satisfaction. I built strong relationships through clear communication, problem solving and support ensuring repate business and contributing positively to the overall customer experience.
SALES CONSULTANT.
Vodafone
Chelmsford, Essex
11.2021 - 07.2023
- Delivered a high standard of customer service while engaging with customers in-store, focusing on understanding individual needs and providing positive & appropriate outcomes. I built strong relationships by actively listening and asking targeted, needs-based questions to recommend the most suitable products and services the customer was looking for. During my time I ensure every customer had a positive experience, handled customer quires as professionally as possible and addressed concerns with care & empathy. I collaborated with other colleagues to achieve store targets consistently month after month while maintaining a welcoming customer-focused environment consistently contributing to both customer satisfaction and overall business performance.
RETAIL CONSULTANT.
B&Q Department Store
Chelmsford, Essex
03.2021 - 10.2021
- I worked in the seasonal department, providing guidance and advice on a wide range of products to ensure customers receive the best possible service. I actively listened to customers concerns and applied problem-solving skills to resolve any issues, including product-related complaints or challenges all while maintaining a positive and approachable demeanor while addressing customer needs ensuring the best level of customer satisfaction possible. I worked with other members of my department to support store operations, contributing to a smooth, efficient shopping experience for customers.
FRONT-OF-HOUSE ASSISTANT.
The White Horse Inn
Maldon, Essex
07.2018 - 10.2020
- Managed bar operations while also providing table service, taking food and drink ordered, and delivering meals from the kitchen. I ensure guests have a positive experince by providing attentive and friendly service, responding to requests promptly, and maintaining a welcoming atmosphere. I developed strong customer service and multitasking skills while working in a fast-paced environment. During my time I worked alongside colleagues to ensure a smooth service and both bar and dining areas ran efficiently.
SOCIAL MEDIA CREATIVE.
YMCA
Chelmsford, Essex
05.2019 - 04.2020
- Completed work expince at YMCA creating and editing visual content, including videos and images, for social media platforms. I promoted charity events and fundraising initatives, helping to raise awareness and engagement within the community. I collaborated with various departments to plan and schedule content, ensuring posts were timely, relevant, and aligned with organizational goals. During my time I developed skills in digital communication, creativity and audience engagement while contributing to the promotion to charitable activities and enhancing the YMCA's online presence
Education
Creative Production & Technology
Chelmsford College
Essex 09.2015 - 3 2020
The Plume School
09.2010 - 7 2015
Skills
- Leadership
- Computer Skills
- Teamwork
- Adobe Suite
- Communication
- Customer Service
Timeline
AFTERSALES AGENT.
Group 1 Automotive.
07.2023 - 03.2026
SALES CONSULTANT.
Vodafone
11.2021 - 07.2023
RETAIL CONSULTANT.
B&Q Department Store
03.2021 - 10.2021
SOCIAL MEDIA CREATIVE.
YMCA
05.2019 - 04.2020
FRONT-OF-HOUSE ASSISTANT.
The White Horse Inn
07.2018 - 10.2020
Creative Production & Technology
Chelmsford College
09.2015 - 3 2020
The Plume School
09.2010 - 7 2015