MICHAEL PERRISS
Milton Keynes
Summary
Accomplished professional with a strong customer-focused approach and extensive project coordination expertise. Demonstrates proficiency in CAD and SAP, enhancing operational efficiency and customer relationship management. Skilled in cross-selling, driving business growth through strategic customer engagement. Committed to leveraging skills to foster long-term client relationships and contribute to organisational success.
Overview
21
21
years of professional experience
Work history
Engineer
Pericom PLC
Milton Keynes
04.2015 - 04.2020
- Company Overview: Delivering IT and telecoms solutions to businesses in the UK
- Assess and repair mechanical or electrical failures
- Installation of products, goods and software
- Keep engineering tools, such as manuals, safety protocols, parts, and work tools, up to date
- Communicate with clients and customers about work time, fault repairs, and downtime, working to minimise customer wait time and maximise solution efficiency
- Provide excellent customer service
- Adhere closely to repair schedules
- Perform routine maintenance and preventative repairs on existing systems
- Possess contract knowledge and ensure all work is done to proper risk management procedure standards
- Liaise with other engineers and third-party contractors
- Maintain a good working relationship with clients and third-party contractors
- Delivering IT and telecoms solutions to businesses in the UK
Design Sales Consultant
Homebase Ltd
Milton Keynes
06.1999 - 07.2012
- Company Overview: Provide a high level of before & after sales service
- Operating SAP, Till, tannoy, fax, internet, telephone
- Fully trained to design using CAD system
- Provide detailed computer aided plans & quotes for customers, be it kitchen, bedroom, bathroom or furniture products
- Provide a home survey for customers
- Generate leads through engagement & other initiatives
- Introduce myself & qualify leads prior to the appointment booked
- Co-ordinate staff rotas and ensure deployment was at its optimum based on specific matrix model
- Be a role model to colleagues, demonstrating the correct professional behaviours
- Encourage and motivate others to enhance performance whilst also giving praise and feedback
- Flexible based on specific promotions and key trading periods
- Sound decision making to resolve issues quickly & effectively based on information & past experiences
- Target setting for myself & the team via the company target calculator
- Provide clear direction and inspire others, leading by example
- Delegation of day to day routines and rituals, prioritizing the workload
- General housekeeping & snagging, maintaining showroom standards
- Recommending financial services & breakdown care, fully explaining the benefits
- Provide ongoing support to colleagues be it training, huddles or general communication
- Identify opportunities to maximize sales
- Actively involved in internal & external recruitment
- Follow the M.U.S.I.C model; meet, understand, show, inspire & close
- Plan checking prior to sale, to reduce negative costs or impacts to the business
- Management of outstanding unsold business & update sales/store manager daily
- Point of sale & pricing
- Replenishment of stock
- Ensure operating systems, printers and supplies were fully functioning or available
- Meet specific KPI's
- Regular competitor visits
- City & Guilds Trained
- Provide a high level of before & after sales service
Education
Advanced GNVQ - Leisure & Tourism
Milton Keynes College
GCSE or equivalent - undefined
Kingsbrook Secondary School
Skills
- Customer-Focused approach
- Project coordination expertise
- Cross-selling expertise
- Customer relationship management
- CAD and SAP proficiency
Timeline
Engineer
Pericom PLC
04.2015 - 04.2020
Design Sales Consultant
Homebase Ltd
06.1999 - 07.2012
GCSE or equivalent - undefined
Kingsbrook Secondary School
Advanced GNVQ - Leisure & Tourism
Milton Keynes College
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