Michael Oliver
Chester Le Street,Co.Durham
Summary
Accomplished professional with expertise in Account Management and relationship building; adept at managing multi-million pound accounts from a supplier and customer perspective. Demonstrates strong leadership and organisational skills, with a proven track record in strategic planning and project management ownership. Skilled in product management, services and sales, leveraging Microsoft Office to enhance customer service and drive business success.
Overview
28
28
years of professional experience
Work history
Key Account Manager
LOGISTEED UK Ltd
Washington, Sunderland
06.2023 - Current
- Managed key account relationships with companies including Komatsu, Bentley, Thorn Lighting, GE, AESC, Magna and NMUK to enhance customer satisfaction and retention.
- Conducted regular communication and face-to-face service review meetings with customers to address needs and strengthen partnerships.
- Negotiated pricing for additional work outside of contractual services, securing customer approval and signoff to proceed with projects.
- Manage FY budget and monthly forecasts with actual results reported via Budget Analysis.
- Pre Advice created ahead of customer signoff for monthly invoice submission.
- New potential customers who reach out to us; quotations/RFQ submitted to tender for new business.
- Supported Commercial Manager during absence by overseeing daily operations.
Account Manager
Worldpay
Team Valley
04.2017 - 04.2023
- Managing relationships with suppliers for services to Worldpay customers.
- Built relationships with suppliers and customers.
- Negotiated prices for products and freight with a new supplier to decrease overall costs by 20%.
- Created Cost Model Matrix for pricing and services.
- Managed book of business worth £3m with suppliers.
- Owned the supplier/customer contract and renewals.
- Managed the products, sales channels, profit and loss and service to customers.
- Developed, built and project managed new sales channels including selling products on Amazon.
- Conducted monthly service reviews with suppliers to identify issues, customer trends and ways to maximise profit from products.
- Implemented month end accruals process.
- Liaised with internal and external key stakeholders.
- Negotiated and sold products directly to SME and Enterprise customers.
Customer Service Manager
Worldpay
Team Valley
06.2015 - 04.2017
- Resolved escalations, complaints and queries from customers providing a world class service in the process.
- Monitored SLAs and KPIs to ensure a world-class service was provided to customers.
- Identified improvement opportunities and implemented solutions to enhance customer service processes.
- Communicated with the Relationship Manager, internal and external stakeholders to improve customer service processes and support structures company-wide.
- Facilitated monthly service reviews with supplier and stakeholders to pinpoint issues and develop actionable resolution plans.
- Oversaw service and escalation process with third-party service provider, ensuring timely resolutions and effective communication.
Point of Sale Terminal Testing & Delivery Assistant
Worldpay
Team Valley
08.2001 - 06.2015
- Tested new hardware/software on Point of Sale terminals.
- Consulted with customers and suppliers to align future software development with customer priorities.
Telesales Representative
Powergen
Gateshead
01.1999 - 08.2001
- Persuaded customers to change Gas, Electric and Telephone supplier.
- Conducted field sales and inbound calls.
- Achieved and exceeded sales targets.
Field Sales Representative
Granton Cards
North East
06.1998 - 01.1999
- Executed cold calls to engage potential customers for Granton Cards sales.
- Exceeded monthly sales targets through targeted strategy implementation.
Education
St Bedes, Lanchester
Skills
- Account Management
- Sales
- Product Management
- Negotiation Strategy
- Customer service strategy
- Project ownership
- Relationship Building
- Leadership organisation
- Microsoft Office
- Microsoft Office
Affiliations
- I like watching and playing sports. I am a former professional 8 ball pool player who has won numerous titles from local league to international titles. I also like football and follow Gateshead FC.
Timeline
Key Account Manager
LOGISTEED UK Ltd
06.2023 - Current
Account Manager
Worldpay
04.2017 - 04.2023
Customer Service Manager
Worldpay
06.2015 - 04.2017
Point of Sale Terminal Testing & Delivery Assistant
Worldpay
08.2001 - 06.2015
Telesales Representative
Powergen
01.1999 - 08.2001
Field Sales Representative
Granton Cards
06.1998 - 01.1999
St Bedes, Lanchester