MICHAEL NNOHIRIM NWANKWO JOY
Blackpool,Lancashire
Summary
Professional with extensive experience in operational coordination and front desk management. Proven track record in process optimization and quality compliance, ensuring timely task completion through effective time management and collaboration. Expertise in customer service, team leadership, and performance management, consistently resolving customer issues while upholding communication standards. Focused on driving organizational success through strategic planning and achievement of daily targets.
Overview
2
2
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work history
CARE ASSISTANT (PART-TIME)
Annacliffe Care Home
Blackpool, Lancashire
06.2025 - 09.2025
- Delivered high-quality care services, prioritising resident comfort and wellbeing.
- Maintained detailed care records, ensuring accuracy and compliance with standards.
- Collaborated with healthcare teams to coordinate timely care plans addressing resident needs.
- Demonstrated exceptional communication skills with residents and families to enhance engagement.
FRONT OF THE HOUSE MANAGER
The CHATWAL Boutique Hotel
Blackpool, Lancashire
04.2025 - 09.2025
- Coordinated front desk operations, managing daily schedules for seamless service delivery.
- Trained and supervised front desk team to uphold high service standards.
- Handled guest concerns promptly, ensuring satisfaction and swift issue resolution.
- Managed staff diaries and task allocation for timely completion of guest services.
- Monitored operational performance and escalated issues to senior management as needed.
- Optimised interdepartmental coordination to enhance workflow efficiency.
TEAM LEADER
A.M Seafood Industry
Fleetwood, Lancashire
02.2024 - 03.2025
- Led production team to achieve daily targets while ensuring safety compliance and quality standards.
- Optimised staff schedules and task assignments to enhance productivity and meet deadlines.
- Trained new staff on procedures and quality requirements to ensure consistent performance.
- Implemented workflow improvements that increased efficiency and reduced processing times.
- Monitored team performance, resolving operational issues promptly to maintain service continuity.
- Fostered teamwork and collaboration to successfully achieve departmental objectives.
Education
Bachelor of Science (BSc) - Industrial Chemistry
University of Abuja
Gwagwalada, FCT AbujaSkills
- Operational coordination and planning
- Front desk management
- Service scheduling
- Task coordination
- Process optimization
- Quality compliance monitoring
- Time management
- Customer service excellence
- Effective communication
- Customer concern resolution
- Team leadership and supervision
- Performance management
- Daily target coordination
- Timely task completion
- Cross-functional collaboration
- Advanced administration and computer skills
Certification
- Leadership Training, Nigerian Red Cross Society (2023)
- Certified First Aider
- Basic Life Support (BLS) Certificate
LANGUAGES
English
Proficient (C2)
Affiliations
- Leaning new things, reading,
References
References available upon request.
References
References available upon request
Volunteer Experience
The Nigerian Red Cross, DISASTER SERVICE PROGRAM ASSISTANT (VOLUNTEER), 2022-08, Current, Coordinate humanitarian aid during disasters and emergencies, working under extreme pressure, Collaborate with emergency response teams to deliver timely assistance in rapidly changing situations
Timeline
CARE ASSISTANT (PART-TIME)
Annacliffe Care Home
06.2025 - 09.2025
FRONT OF THE HOUSE MANAGER
The CHATWAL Boutique Hotel
04.2025 - 09.2025
TEAM LEADER
A.M Seafood Industry
02.2024 - 03.2025
Bachelor of Science (BSc) - Industrial Chemistry
University of Abuja