Emmanuella Akosua Fosua Amoabeng

• Maintained and updated the medical records of over 10 residents, ensuring accuracy and compliance with health regulations, supporting the home’s adherence to national health standards.

• Protected the information of residents by implementing strict data protection measures such as data encryption and compliance checks, resulting to zero breaches of privacy and preserving trusting between relatives, residents and the care facility.

• Oversaw the home’s inventory and ordered supplies monthly, leading to a 25% cost reduction through meticulous resource management.

• Effectively managed the calendars of the IT director and other C-suite executives, planning more than 200 regular meetings and important events annually, coordinating meeting setups and travel arrangements to ensure smooth daily operations and departmental collaboration.

• Handled meeting minutes and sensitive information with skill, ensuring data security, privacy and preparing about 30 comprehensive monthly reports and presentations by analysing data from IT projects, which greatly aided departmental communications and strategic planning.

• Supported general office operations of the IT directorate by utilising Ms Office suite to prepare and proofread over 100 documents, managing over 150 phone and email communications per month, serving as a central contact for inquiries, scheduling, and efficient call redirection.

• Provided targeted support to students with registration issues, which led to a 45% increase in seamless enrolment experience for students.

• Guided customers in navigating financial transactions on the PayAngel App, contributing to a 30% increase in product engagement and ensuring smooth transfers.

• Engaged in marketing and business development initiatives, by analyzing customer data and providing insights which led to a 40% increase in product promotion and sales.

• Resolved over 130 customer inquiries per month, which fostered trust and improved customer satisfaction rate by 15%.

• Collaborated with the finance team in processing payments, ensuring accuracy and efficiency in transactions, contributing to smooth financial operations.

• Provided exceptional telephone-based customer support as the first point of contact, resolving queries in a friendly and professional manner, which led to a 60% increase in customer satisfaction.

• Identified and resolved over 60 billing and account issues daily, ensuring customers received transparent, accurate, and fair solutions

• Managed all social media channels (Instagram, Facebook, LinkedIn and WhatsApp), growing followers by 30%, 48%, and 33% respectively while fostering positive online community interactions.

• Utilized multiple systems to process over 100 transactions daily with 98% accuracy in a fast-paced environment.

• Built relationships with over 70 clients per month and proactively educated them on insurance policies, digital insurance solutions, enhancing their understanding and engagement, aiding in a 20% increase in informed decision making.

• Collaborated with neighbouring dispatch companies to provide clients with the delivery option of insurance documents, leading to an 80% increase in client satisfaction.