MICHAEL MASLAK
48 Colliston Road,Dunfermiline,
Summary
Hardworking and enthusiastic professional with strong communication skills and a proven ability to work independently or collaboratively within a team. Quick learner with a track record of following instructions effectively and mastering new skills. Punctual and polite, consistently demonstrating a commitment to excellence in all tasks.
Overview
14
14
years of professional experience
Work History
Sales Assistent
Duty Free Edinburgh Airport
Edinburgh
12.2025 - 02.2026
- Influenced customer purchasing decisions through comprehensive knowledge of sales promotions.
- Communicated detailed product information to enhance customer understanding and engagement.
- Managed high-pressure situations to ensure seamless store operations during peak hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
Sales assistant
Mobile Phone Repair & Sales
Dunfermline, Fife
01.2019 - 01.2025
- Delivered exceptional customer service through active listening and prompt resolution of queries.
- Managed multiple tasks simultaneously while maintaining high standards of customer care.
- Acquired comprehensive knowledge of new products, providing in-depth guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Costumer service
SKY TV Cafeteria
01.2017 - 01.2019
- Delivered superior customer service, enhancing shop reputation and client satisfaction rates.
- Managed customer service functions to ensure seamless operations and foster effective team collaboration.
- Consistently provided high-quality service to enhance passenger satisfaction.
Bar staff member
Piccadilly Restaurant
01.2014 - 01.2016
- Ensured accurate accounting through meticulous handling of cash transactions.
- Maintained up-to-date knowledge of diverse drink recipes and offerings.
- Accurately recorded tabs to prevent any monetary discrepancies.
- Delivered excellent service to enhance customer satisfaction.
Waitress assistant
Version Hotel
Instanbul , Turkey
01.2012 - 01.2014
- Monitored visitor access to ensure security for facility and personnel.
- Delivered exceptional customer service to visitors, fostering a welcoming environment.
- Received Best Customer Service Prize for outstanding performance.
- Enhanced dining experiences through friendly interactions with customers.
- Assisted head waitress in coordinating large parties for seamless operations.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Skills
- Lead generation and prospecting
- Customer service excellence
- Dependability and discipline
- Strategic thinking
- Resilience and motivation
- Attention to detail
- Bilingual communication
- Empathy and understanding
- In-person sales skills
- Positive attitude
Languages
English
Turkish
Kurdish
NATIONALITY
- British
- Turkish
PHYSICAL DETAILS
- Height: 173
- Weight: 75
Accomplishments
Best costumer service prize.
Top sales prize awards.
Timeline
Sales Assistent
Duty Free Edinburgh Airport
12.2025 - 02.2026
Sales assistant
Mobile Phone Repair & Sales
01.2019 - 01.2025
Costumer service
SKY TV Cafeteria
01.2017 - 01.2019
Bar staff member
Piccadilly Restaurant
01.2014 - 01.2016
Waitress assistant
Version Hotel
01.2012 - 01.2014