MICHAEL MASLAK
Dunfermile,United Kingdom
Summary
Professional with expertise in load generation and prospecting, recognized for exceptional customer service delivery. Demonstrated ability to engage clients through effective face-to-face interactions, leveraging strong strategic thinking and attention to detail. Bilingual communicator focused on empathy and resilience, dedicated to driving growth and innovation in challenging environments.
Overview
14
14
years of professional experience
Work history
Sales Assistent
Duty Free Edinburgh Airport
Edinburgh
2025.12 - 2026.02
- Influenced customer purchasing decisions through comprehensive knowledge of sales promotions.
- Communicated detailed product information to enhance customer understanding and engagement.
- Managed high-pressure situations to ensure seamless store operations during peak hours.
- Oversaw till operations, minimising customer waiting times for efficient service.
- Managed till operations smoothly, reducing waiting time for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Costumer service
SKY TV Cafeteria
2017.01 - 2019.01
- Delivered superior customer service, enhancing shop reputation and client satisfaction rates.
- Managed customer service functions to ensure seamless operations and foster effective team collaboration.
- Consistently provided high-quality service to enhance passenger satisfaction.
Sales assistant
Mobile Phone Repair & Sales
Dunfermline, Fife
2019.01 - 2025.01
- Delivered exceptional customer service through active listening and prompt resolution of queries.
- Managed multiple tasks simultaneously while maintaining high standards of customer care.
- Acquired comprehensive knowledge of new products, providing in-depth guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Bar staff member
Piccadilly Restaurant
2014.01 - 2016.01
- Ensured accurate accounting through meticulous handling of cash transactions.
- Maintained up-to-date knowledge of diverse drink recipes and offerings.
- Accurately recorded tabs to prevent any monetary discrepancies.
- Delivered excellent service to enhance customer satisfaction.
Waitress assistant
Version Hotel
Instanbul , Turkey
2012.01 - 2014.01
- Monitored visitor access to ensure security for facility and personnel.
- Delivered exceptional customer service to visitors, fostering a welcoming environment.
- Received Best Customer Service Prize for outstanding performance.
- Enhanced dining experiences through friendly interactions with customers.
- Assisted head waitress in coordinating large parties for seamless operations.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Skills
- Lead generation and prospecting
- Excellent customer service
- Highly disciplined
- Dependable
- Strategic thinking
- Resilience and motivation
- Attention to detail
- Bilingual communication
- Empathy and understanding
- In-person sales
LANGUAGES
English
Turkish
Kurdish
NATIONALITY
- British
- Turkish
PHYSICAL DETAILS
- Height: 173
- Weight: 75
Accomplishments
Best costumer service prize.
Top sales prize awards.
Timeline
Sales Assistent
Duty Free Edinburgh Airport
2025.12 - 2026.02
Sales assistant
Mobile Phone Repair & Sales
2019.01 - 2025.01
Costumer service
SKY TV Cafeteria
2017.01 - 2019.01
Bar staff member
Piccadilly Restaurant
2014.01 - 2016.01
Waitress assistant
Version Hotel
2012.01 - 2014.01