Michael Lockhead
Leeds,UK
Summary
Accomplished professional with expertise in data analysis, insight reporting, and fraud investigations. Demonstrates strong stakeholder management skills and a proven track record in quality assurance and auditing. Adept at process improvement, fraud trend analysis, and risk assessment to drive organisational success. Committed to leveraging analytical skills to enhance operational efficiency and mitigate risks.
Overview
9
9
years of professional experience
Work history
Fraud SME and Offshore Quality Auditor
ASDA Stores LTD
Leeds, UK
2026.05 - 2026.08
- Provide fraud prevention training and ongoing support to offshore operational teams.
- Conduct quality assurance audits to ensure compliance with fraud investigation standards.
- Analyse fraud trends and implement rule changes to improve automated detection performance.
- Act as the escalation point for complex fraud investigations and high-risk cases.
Payments and Fraud Analyst
ASDA Stores LTD
Leeds, UK
2019.11 - 2026.05
- Analyse and examine companywide order reports to identify and prevent fraudulent activity.
- Collate information required for law enforcement and internal fraud investigations.
- Handle sensitive customer and payment data within PCI-compliant environments.
- Investigate chargeback disputes and liaise with merchant banking partners to resolve payment fraud cases.
- Deliver training and support to new and existing colleagues on fraud trends and prevention methods.
- Support the implementation and optimisation of Accertify fraud prevention technology.
Development Assistant
W Denis Insurance Brokers
Leeds, UK
2018.01 - 2019.11
- Generated new business opportunities through CRM management and prospect research.
- Built relationships with prospective and existing commercial clients across the Leeds and London offices.
- Supported business development activity through networking events, lead generation and market research.
- Maintained accurate client records to support revenue growth and account management.
Education
MA - Fashion Marketing
London College of Fashion, University of the Arts London
01/2026 - 2026.08
Sixth Form Studies -
Elliott Hudson College
09/2015 - 06/2017
GCSEs -
Morley Academy
UK 1 2010 - 1 2015
Skills
- Data Analysis & Insight Reporting
- Fraud Investigations
- Stakeholder Management
- Quality Assurance & Auditing
- Process Improvement
- Fraud Trend Analysis
- Risk Assessment
References
References available upon request.
Timeline
Fraud SME and Offshore Quality Auditor
ASDA Stores LTD
2026.05 - 2026.08
Payments and Fraud Analyst
ASDA Stores LTD
2019.11 - 2026.05
Development Assistant
W Denis Insurance Brokers
2018.01 - 2019.11
GCSEs -
Morley Academy
1 2010 - 1 2015
Sixth Form Studies -
Elliott Hudson College
09/2015 - 06/2017
MA - Fashion Marketing
London College of Fashion, University of the Arts London
01/2026 - 2026.08