MICHAEL LEE
Manchester,England
Summary
High-potential master's graduate with extensive experience in human resources, education and retail industry. Independent problem-solver and dedicated team player. Dedicated and hardworking with an internal drive to deliver excellence. Able to communicate in English, Mandarin and Cantonese.
Overview
2
2
years of professional experience
Work history
Trading Assistant
Sainsbury's
Edinburgh, Scotland
09.2023 - 02.2024
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Identified discrepancies in stocks through regular inventory management.
- Greeted customers and offered assistance with retrieving and locating products throughout the store.
- Faced up and organised shelves in between serving customers.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered tailored assistance to customers with disabilities.
- Complied with company policies and food regulations for customer health and safety.
- Worked flexible hours, covering nights, weekends and bank holidays.
Instructor
Kumon
Edinburgh, Scotland
08.2022 - 02.2024
- Delivered maximum impact and learning through top-quality instruction.
- Followed non-discriminatory practices, serving students of all backgrounds and ability levels.
- Promoted perseverance and determination as key components of student success.
- Evaluated students using standardised criteria to determine abilities and learning needs.
- Selected curricula based on student's interests, aptitudes and abilities.
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
- Cultivated strong relationships with course attendees to ensure satisfaction and learning.
- Advised, criticised and encouraged students to develop abilities.
- Provided in-depth feedback and constructive criticism on students' work.
- Created special events to engage and motivate participants.
Assistant HR Officer
Select Service Partner
Hong Kong, Asia Pacific
01.2022 - 07.2022
- Provided support on the recruitment and onboarding procedure for the Hong Kong and Asia Pacific Team
- Assist in a range of compensation and benefits duties including monthly payroll calculation and final payment calculation
- Coordinated training and administrative tasks, including but not limited to maintaining precise, detailed staff and company records for thorough reference
- Improved business HR policies by guiding and collaborating with different stakeholders.
- Successfully delivered work tasks with accuracy within tight deadlines
- Delivered high-quality results within budget and timeframe targets, especially for the big project regarding transitioning to a new HR system.
- Analysed market data to create competitive compensation and benefits packages.
- Used staff survey findings to implement enhanced working conditions and practices.
- Held company-wide town hall meetings to convey updates.
- Reduced staff turnover through improved performance development programmes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in a fast-paced environment.
- Handled high-volume telephone and email enquiries.
Education
Master of Science - Performance Psychology
University of Edinburgh
Edinburgh Sep 2022 - 12.2023
Bachelor of Science - Psychology
Hong Kong Metropolitan University
Hong Kong Sep 2017 - 08.2021
Skills
- Verbal and writing communication
- Multilingual
- Time management
- Ability to prioritize
- Problem-solving
- Rapport building
- Complaint management
- Database management and administrative skills
- Scheduling and calendar management
- Microsoft Office expertise
- Payroll administration
- Project scheduling
- Tutoring and special needs teaching
- Stock management
- Retail operations
- Cash management
Affiliations
- Travel
- Photography
- Academic Research
Languages
English
Upper intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Upper intermediate
Timeline
Trading Assistant
Sainsbury's
09.2023 - 02.2024
Instructor
Kumon
08.2022 - 02.2024
Assistant HR Officer
Select Service Partner
01.2022 - 07.2022
Master of Science - Performance Psychology
University of Edinburgh
Sep 2022 - 12.2023
Bachelor of Science - Psychology
Hong Kong Metropolitan University
Sep 2017 - 08.2021
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