Michael Koranteng
Hackney,United Kingdom
Summary
A reliable and conscientious individual with strong multitasking abilities, able to perform effectively under pressure both as part of a team and independently. I am highly motivated, determined, and enthusiastic, with a mature and responsible approach to every task I undertake. I also thrive on opportunities to learn new skills and further develop my capabilities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Site Manager
BDR Properties LTD
2024.05 - 2025.01
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of the shop floor.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
- Negotiated lease terms, ensuring fair and beneficial agreements for all parties.
- Maintained up-to-date records of lease agreements, payments and inspections for seamless operations.
Customer Service
Mark & Spencer’s
2023.07 - 2024.01
- Delivered exceptional customer service to enhance client relationships.
- Provided excellent customer service, enhancing brand reputation.
- Achieved high satisfaction ratings with proactive customer service.
- Supervised staff members for better customer service.
- Processed transactions, ensuring accuracy at all times.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Built relationships with customers through friendly interaction and assistance.
Production Crew Member
Urban Crew LTD
2022.07 - 2023.05
- Performed routine inspections to uphold product quality standards.
- Kept workspace clean and organised, ensuring a productive work environment.
- Facilitated smooth workflow by organising materials for production line.
- Managed inventory effectively reducing storage costs whilst ensuring availability of necessary materials.
- Documented completed works for accurate progress and performance monitoring.
Team Leader
Co Op Food
2021.06 - 2022.06
- Contributing to overall performance in the store by driving promotions at every opportunity whilst at the same time maintaining a safe & clean environment for customers.
- Collaborated effectively with team members to meet sales targets.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Managed sales enquiries to ensure quick response times.
Customer Service Advisor Team Leader
William Hill
2019.06 - 2020.03
- Responsible for contributing to overall performance in the store by driving promotions at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
- Responsible for taking and translating bets and handling large amounts of cash.
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Processed high-value payments with meticulous accuracy.
Education
BTEC Level 3 Extended Diploma - Sports
St Charles Catholic Sixth Form College
2012.09 - 2014.05
8 GCSE’S grade A –C - Including English and Maths
The Bridge Academy Hackney
2007.09 - 2012.07
Skills
- Highly motivated and driven to achieve goals and targets
- Excellent at prioritising workload and time management
- Shows great initiative with an emphasis on customer satisfaction
- Good attention to detail, especially when it comes to display of merchandise and promotions
- Confident communicator
- Supportive team member and conflict resolution
- CRM software mastery
- Calm under pressure
- Team building
- Communication proficiency
Volunteer Experience
Voluntary ELBA, London Ambassador, 2012-07-26, 2012-08-07
References
Available upon request.
Timeline
Assistant Site Manager
BDR Properties LTD
2024.05 - 2025.01
Customer Service
Mark & Spencer’s
2023.07 - 2024.01
Production Crew Member
Urban Crew LTD
2022.07 - 2023.05
Team Leader
Co Op Food
2021.06 - 2022.06
Customer Service Advisor Team Leader
William Hill
2019.06 - 2020.03
BTEC Level 3 Extended Diploma - Sports
St Charles Catholic Sixth Form College
2012.09 - 2014.05
8 GCSE’S grade A –C - Including English and Maths
The Bridge Academy Hackney
2007.09 - 2012.07