REALITY GLORIA KUDZAI KANGAI
Health Care Worker
KENDAL
Summary
MOBILE NUMBER: +447455989817
Compassionate and dedicated care assistant with leadership skills ,2+ years of experience in providing high quality care in home to the aged and young children. Meticulous attention to detail in health and safety whilst preparing meals and administering medication. adept at identifying and flagging vulnerabilities to relevant agencies. Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.
Overview
12
12
years of professional experience
Work History
Health care assistant
Cumbria View Care
12.2022 - Current
- Assisted with patient health assessments and ongoing monitoring of conditions
- Promoted patient health and wellbeing by employing active listening and an empathetic tone
- Observed, monitored and recorded patients' conditions by taking temperature, pulse, respirations and weight
- Displayed good communication with an enthusiastic approach to the provision of quality care delivery
- Managed and maintained Personal Protective Equipment (PPE), including provision, ordering, availability and ensuring correct usage by staff
- Prepared and maintained treatment areas to enable streamlined treatment and strong hygiene
- Expanded clinical knowledge to assist with wider team targets and diverse patient needs
- Handled showering and bathing, dressing and grooming and other aspects of personal care
- Promoted customers physical and mental ability by talking, reading and going for walks together
- Took care of clients with temporary and terminal illness
- Helped overcome mobility problems and other physical disabilities with aids and equipment
- Encouraged and enabled service users to remain as independent as possible.
Nurse in Training
welwithchia university
09.2020 - 09.2021
- Vital recordings
- Oxygen monitoring intravenous fluid monitoring wound dressing mouth care foot care bed making hand hygiene bed washing
Customer Service officer
09.2015 - 09.2019
- Encouraged customers to fill satisfaction surveys and used survey results to improve customer care services
- Built sustainable relationships and trust with customers through open and interactive communication
- Maintained thorough knowledge of company products to provide accurate, complete information to customers
- Met personal and customer service team sales targets and call handling quotas
- Handled customer issues professionally and patiently at all times
- Dealt with customer complaints, provided solutions and followed up to confirm resolution
- Responded to customer reviews to reduce negative feedback to brand reputation
- Kept and updated records of customer interactions, complaints and transactions
- Managed large amounts of incoming phone calls, webchats and emails
- Assisted customers with placement of orders, refunds and exchanges
- Suggested new products from transaction history and preferences
- Explored possible solutions and worked with guests to find best fit for needs
- Handled multiple tasks simultaneously, decreasing turnaround time
- Recorded interactions for performance review and service improvement activities
- Educated customers about policies, item availability and pricing
- Checked email multiple times per day to retrieve time-sensitive requests
- Shared brochures detailing information related to specific complaints or requests
- Documented complaints in detail in to maintain complete records
- Queued and assigned query priorities from established priority matrices
- Handled basic enquiries with direct approach and escalated serious issues to higher-level assistance
- Applied conflict resolution skills, pacifying arguments
- Analysed customer behaviour to gauge client attitude and mood
- Set up follow-up appointments with specialised personnel
- 2.Ministry of Local government rural and Urban development
Teacher head juniour teacher
Mazowe primary School
12.2015 - 10.2017
- Led meetings with parents and carers, providing feedback to improve individual learning support for students
- Used student-centred learning approach to support increased educational outcomes
- Developed annual lesson in consultation with head teacher to meet national curriculum standards
- Constructed highly engaging online lesson plans using Google Classroom
- Employed behavioural modification and redirection strategies that successfully reduced classroom disruptions
- Chaired continuous improvement meetings, identifying training opportunities to improve teaching provision
- Coached and mentored children with behavioural issues
- Prepared teaching materials to aid understanding of core learning concepts
- Discussed individual cases with other teachers, working collaboratively to provide additional support to struggling learners
- Assigned and marked classwork, homework and tests
- Selected and used various teaching methods to keep lessons fun and engaging
- Evaluated student behaviour, progress and participation throughout academic year
- Met parents and guardians in person to discuss child's progress and problems
- Embedded in-classroom opportunities for self and peer reflection and evaluation
- Outlined lesson objectives to help children focus their attention
- Instructed children individually and in groups, providing extra direction to children with different learning needs
- Created and maintained inspiring classroom environment to stimulate student learning
- Agreed classroom rules of conduct with students as part of behaviour management strategy
- Planned extra-curricular opportunities, excursions and sporting activities
- Prepared children to sit formal examinations to assess children's academic development
- Maintained discipline in and out of classroom to limit poor behaviour
- Actively contributed to staff meetings and training sessions
- Encouraged children to practise healthy habits and positive social skills
- Encouraged students to participate in lessons and explore subjects further with additional materials
- 6
- Katutura general hospital and Windhoek Central Hospital
Administration Manager
Splash Investments
01.2015 - 12.2015
- Assisting in the administrative work of monitoring and supervising operations
- Implemented and modified administrative systems, policies and procedures and enforced compliance
- Oversaw daily operations of administrative department and staff members to maintain organised department
- Collaborated with accounting and HR department to develop budget and manage payroll
- Organised meetings, events and conferences for department
- Hired, trained and conducted performance evaluations of employees to define areas requiring improvement
- Stayed abreast with business developments and innovations to improve administrative systems
- Pursued additional training requirements to broaden knowledge and enhance skills
- Requisitioned out-of-stock supplies to restock inventory
- Encouraged staff with rewards and recognition, boosting productivity
- Trained and mentored office workers in correct procedures and company policies
- Established team schedules for optimum administrative coverage
- Interviewed, selected, and onboarded candidates for vacant positions
- Coordinated with outside departments on schedules and resource requirements for projects
- Oversaw word processing, recordkeeping and data entry tasks.
Project assistant
02.2013 - 02.2014
- Civic forum for Human development
- Developed proficiency in cost modelling and project forecasting to assist with budget management
- Planned Board meetings, including collating agendas and finalising Board papers for review
- Trained staff to use bespoke software systems, including developing clear and instructive training materials
- Managed risk register using Software to update risk assessment framework and track reporting
- Assisted Project Manager with preparation of requisition forms, contracts and expenditure authorisation forms
- Worked on large scale public administration projects concurrently
- Prepared project evaluation reports and presentations
- Developed content for Facebook, boosting engagement rate by high percentages
- Administered SharePoint site to improve knowledge sharing across department of staff
- Conducted risk assessments to meet health and safety, and regulatory standards
- Maintained all project and stakeholder documentation to keep teams aligned and updated on scope changes
- Produced and distributed meetings agendas, minutes and action items to support team continuity and task completion.
Attaché Administration Officer
02.2011 - 08.2012
- Shared constructive feedback to improve team performance
- Drove operational improvements to secure cost savings and improve profit margins
- Coordinated with other team members to complete projects within set time limits
- Identified and promptly resolved process issues
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Masters - International Relations
Bachelor of Social Sciences Honours Degree - Local Qualifications Governance
Partial degree Bsc Nursing and - Midwifery
Microsoft Word, Microsoft Excel & Internet,Social media and search engines .Microsoft Office or GSuite .Email and other communication programs .Payroll systems .Networking diagnosis and troubleshooting
Skills
Time management- followed planned schedules for all tasks, including travel times to ensure all clients receieved care without delayHygiene and Health and safety-worked in compliance with applicable regulations with a special focus on ensuring clients were advised on safety in the home and in the hospitalConfidentiality-strictly observed all requirements for client personal dataCommunication built a good rapport with clients to offer genuine and therapeutic social interacrionsObjectivesI am seeking for a challenging care job opportunity that is commensurate with my professional qualifications and will provide a platform for me to learn and become an expert in my profession as well as serve and add value to my employerProfesional profileCustomer-focussed ,continuously navigating high-stress situations calmly and effectively Utilises exceptional rapport-building skills to develop strong relationships with customers, exceeding demands and driving repeat businessCompetitive works tirelessly to achieve positive results Achieves goals in productivity, revenues and cost savingsExceptional leader with years of experience leading and motivating teams to success Achieves targets and meets deadlines and brings projects in under budget through strategic planning and adaptive leadershipResults-focused employee with experience developing motivated, dependable teams Communicates and delegates effectively to aid timely, quality completion of projectsHardworking with experience managing diverse projects Continuously adapts and optimises processes to exceed KPIs Highly creative and innovative with reputation for driving measurable resultsFocussed years of experience to work environment Communicates effectively with staff and customers and works tirelessly to achieve quality standards Comfortable working in high-pressure, deadline-driven environmentsEnthusiastic using exceptional communication and relationship-building abilities to grow business Uses extensive industry experience to offer expert knowledge on [Area of expertise] Creatively solves problems and applies exceptional time management skillsA self –motivated lady able to use own initiative and work as part of a team Proven leadership skills, including managing and motivating other staff to achieve company objectives An effective communicator at all level within an organisation Good problem solving and analytical skills
Timeline
Health care assistant - Cumbria View Care
12.2022 - Current
Nurse in Training - welwithchia university
09.2020 - 09.2021
Teacher head juniour teacher - Mazowe primary School
12.2015 - 10.2017
Customer Service officer -
09.2015 - 09.2019
Administration Manager - Splash Investments
01.2015 - 12.2015
Project assistant -
02.2013 - 02.2014
Attaché Administration Officer -
02.2011 - 08.2012
Bindura State University - Masters, International Relations
Midlands State University - Bachelor of Social Sciences Honours Degree, Local Qualifications Governance
Welwitchia University - Partial degree Bsc Nursing and, Midwifery