Michael Kolawole
Birmingham,West Midland
Summary
Enthusiastic and customer-focused retail professional with experience in fast-paced environments, including visual merchandising at Primark and sales assistance at Tesco. Skilled in delivering excellent customer service, maintaining high store standards, and supporting sales through effective product presentation. A reliable team player with strong communication skills, seeking a Retail Assistant role at Primark.
Overview
1
1
year of professional experience
Work History
Team manager
Tesco
Birmingham, West Midland
04.2025 - 08.2025
- Led and supervised a team of staff to deliver high standards of customer service and operational efficiency
- Managed daily store operations, including staff allocation, shift coordination, and task delegation
- Monitored team performance and provided coaching to improve productivity and service delivery
- Ensured compliance with company policies, health & safety, and operational procedures
- Handled customer queries and resolved complaints professionally to maintain satisfaction
- Supported the achievement of store targets through effective team leadership and motivation
Visual Merchandiser
Primark
Birmingham, West Midland
10.2024 - 04.2025
- Delivered high-impact visual displays aligned with brand standards and seasonal campaigns
- Collaborated with management and floor teams to maximise sales through effective product placement
- Maintained visual consistency across departments to enhance customer experience
- Supported stock replenishment and ensured shop floor presentation remained at a high standard
- Contributed to a fast-paced team environment, meeting tight deadlines for promotions and layout changes
Education
MSc Human Resource Management - Business Management
Aston University
Birmingham01-2024
Skills
- Team Leadership & Staff Development
- Retail Operations Management
- Customer Service Excellence
- Performance Monitoring & Coaching
- Visual Merchandising & Store Presentation
- Problem Solving & Decision Making
- Time Management & Organisation
- Health & Safety Compliance
Languages
English
Advanced
C1
Additional Information
- Flexible availability, including weekends and holidays
- Able to work under pressure in busy retail environments
- Strong interest in fashion and retail trends
Timeline
Team manager
Tesco
04.2025 - 08.2025
Visual Merchandiser
Primark
10.2024 - 04.2025
MSc Human Resource Management - Business Management
Aston University