Michael James March
Newcastle,Tyne And Wear
Summary
A dedicated professional with a strong track record in maintaining composure under pressure, adept at problem-solving and effective communication. Demonstrates exceptional leadership and team-building skills, consistently driving team success and fostering a collaborative work environment. Proven ability to excel in upselling, contributing to increased revenue and customer satisfaction. Committed to leveraging these skills to achieve organisational goals and drive continuous improvement.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Bar/box office Staff
Copenhagen 1801
03.2016 - Current
- Working in a fast paced environment, ensuring the highest of customer service is given to the venues customers, on which the venue and company prides itself on
- Making sure all customers queries and needs are responded to promptly and efficiently
- Duties included operating a till and handling large amounts of cash, Providing a professional, friendly and courteous service to all customers, Waiting on tables Delivering food and drinks, Dealing with customer complaints in a friendly and efficient manner, Ensuring all cash, float and till procedures are carried out in accordance with company policy, taking enquires and bookings via phone, Key holder
Duty Manager
The Apartment Group
Jesmond
09.2021 - 01.2024
- Working in a fast paced environment, in an established bar in Jesmond specialising in signature cocktails as well as working corporate events and weddings for some of the companies other venues such as Lartington hall, and le petit chateau working alongside high brand events and clients under the direct guidance of the venues management
- Duties and skills included cocktail trained, operating a till and handling large amounts of cash, Providing a professional, friendly and courteous service to all customers, Waiting on tables Delivering food and drinks, Dealing with customer complaints in a friendly and efficient manner, Ensuring all cash, float and till procedures are carried out in accordance with company policy, Key Holder and personal license holder
JD Campaign
Echo u
09.2020 - 09.2021
- What initially started off as a temporary job during lockdown helped enhance my skills, dealing with complaints both over the phone and via email helping customers locate delayed parcels, finding stock in stores across the region, handling and processing refunds as well as learning very valuable customer service skills.
Education
GCSE - English, Maths, Science, ICT, Art Studies, Travel and Tourism, Food Technology
Stanley School of Technology
01.2005 - 01.2010
Extended Diploma L2 - Media Studies
Newcastle College
01.2010 - 01.2015
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Upselling
References
References available upon request.
Timeline
Duty Manager
The Apartment Group
09.2021 - 01.2024
JD Campaign
Echo u
09.2020 - 09.2021
Bar/box office Staff
Copenhagen 1801
03.2016 - Current
Extended Diploma L2 - Media Studies
Newcastle College
01.2010 - 01.2015
GCSE - English, Maths, Science, ICT, Art Studies, Travel and Tourism, Food Technology
Stanley School of Technology
01.2005 - 01.2010
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