Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Leah Black

Leah Black

Forfar,Angus

Summary

Challenge driven individual who works well in a fast paced environment. Sociable and confident in communication, with the ability to deal with any situation I am faced with calmly and professionally. Keen to learn new skills and also pass this on to other individuals. Known to be a joker, and love to have a bit of fun but can remain professional in doing so! Top notch bar tender since the age of 18, with the ability to serve a full bar and just get on with it! Admin is a skill learnt from school, but bar tendering comes natural, and I'm bloody well good at it!

Overview

9
9
years of professional experience
1
1
Certification

Work history

Bar Staff

Multiple
Forfar, Angus
04.2016 - Current
  • Prepare beverages, ensuring consistent quality.
  • Rotate stock regularly, reducing waste from expired products.
  • Restock bar efficiently during busy periods.
  • Engage in upselling techniques, boosting sales revenue.
  • Ensure customer satisfaction by providing excellent service.
  • Handle cash transactions to ensure accurate accounting.
  • Complete end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Assist in training new staff, contributing to team efficiency.
  • Adhere to health and safety regulations strictly.
  • Manage customer disputes effectively, preserving the business reputation.
  • Maintain professional knowledge about various drink recipes and offerings.
  • Liaise with kitchen staff for seamless service delivery.
  • Clean and sanitised bar area, maintaining high standards of hygiene.
  • Help organise special events at the bar.
  • Serve high volumes of guests in fast-paced service environments with exceptional customer care.
  • Collect cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Change beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Follow safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Use excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.

Director / Bar Manager

Myself
Forfar, Angus
04.2023 - 06.2024
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated events at the venue, leading to increased bookings.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Developed menus with strict cost controls to maximise restaurant profits.

Senior Clerical Officer

Angus Council (Health & Social Care Partnership)
Forfar, Angus
09.2017 - Current
  • Handle telephone calls professionally, providing excellent customer service at all times.
  • Assist in the training of new staff members, ensuring smooth onboarding process.
  • Prioritise tasks effectively during peak work periods, ensuring timely completion of responsibilities.
  • Assist in event planning and coordination, leading to successful company events.
  • Conduct research for departmental projects, contributing to their successful completion.
  • Coordinate and planned meetings for improved team communication.
  • Juggle multiple projects concurrently without compromising on quality or deadlines.
  • Provide clerical support to multiple teams simultaneously, improving overall productivity.
  • Manage sensitive customer data with utmost discretion and integrity.
  • Streamline office procedures to enhance efficiency.
  • Compile reports, aiding in decision-making processes.
  • Optimise administrative tasks by utilising advanced Microsoft Office skills.
  • Improve document management by implementing an organised filing system.
  • Manage digital and hardcopy files and enforced file-naming conventions to support data accuracy.
  • Maintain client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Take meeting minutes and distributed to core staff for effective inter-office communication.
  • Photocopy, laminate and bound documents to support meeting preparation.
  • Provide support to team managers to ensure HR procedures and policies are followed accurately across the services
  • Ensure staff Annual Leave is up to date and balances are accurate
  • Update SSTS (payment system) with all staff working shifts, patterns, absences, overtime etc to ensure accurate pay
  • Create and provide absence paperwork to managers when staff are absent
  • Generate contractual letters for staff with amendments to their job, and send relevant payroll forms to ensure this is processed
  • Generate absence monitoring letters for staff members

Clerical Officer

Angus Council
Forfar, Angus
03.2017 - 09.2017
  • Streamlined administrative procedures for efficiency and smooth operations of the school office.
  • Assisted in financial record keeping for budget control.
  • Prepared reports, leading to informed decision making.
  • Provided clerical support to management staff for efficient operations.
  • Managed calendar appointments, ensuring punctuality and time management.
  • Completed administrative tasks to support department functions.
  • Handled incoming post, ensuring timely distribution,.
  • Provided general office support services maintaining high standard of service delivery.
  • Executed scanning and photocopying tasks, aiding information distribution.
  • Maintained well-organised filing system, improving document accessibility.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Created school timetables for all pupils of the high school
  • Worked with teachers and management to ensure the smooth running of the high school
  • Managed invoices to ensure timely payment processing.
  • Chased overdue invoices by liaising directly with clients.

Payroll Administrator

Angus Council
Forfar, Angus
09.2016 - 03.2017
  • Updated payroll records by tracking changes in exemptions, job status, and pay rates.
  • Maintained full confidentiality whilst handling sensitive employee information.
  • Managed timesheets, ensuring accurate reflection of employees' working hours.
  • Calculated overtime pay correctly; rewarded hardworking employees justly.
  • Streamlined communication lines between departments for efficient exchange of information about payroll matters.
  • Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
  • Conducted spot checks on payrolls to assure accuracy before finalisation.
  • Liaised with external agencies such as HMRC to ensure regulatory compliance.
  • Managed annual leave records accurately; helped avoid conflicts and disruptions due to overlapping holidays.
  • Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
  • Collaborated with HR department for smooth onboarding and off-boarding procedures.
  • Generated reports, aiding in management decision-making processes.
  • Managed employee records on database to maintain accuracy and updated information.
  • Responded to enquiries and provided information regarding payroll related matters.
  • Handled challenging situations with sensitivity and understanding.
  • Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
  • Dispensed forms such as P45s and P60s accurately and on time.
  • Used payroll software to streamline processes for increased efficiency.
  • Determined holiday pay entitlements with precision, maintaining compliance.
  • Provided administrative support to accounting department.
  • Executed monthly payroll and pension procedures with meticulous attention to detail.
  • Kept employee records complete, accurate and compliant.
  • Created records for new starters and closed out files for terminated or resigned employees.
  • Updated employee pay information to reflect correct base pay and special entitlements.

Modern Apprentice

Angus Council
Forfar, Angus
04.2016 - 09.2016
  • Provided support to payroll administrators while completing my level 2 SVQ within administration.
  • Was promoted to a payroll administrator within 5 months, as had managed to complete my SVQ in this time (usually takes one year)
  • Provided support in maintaining accurate records for staff members ensuring accurate pay every month
  • Input sickness absences, resulting in accurate deductions from staff wages
  • Input timesheets paying close attention to all data to ensure accurate pay for staff members
  • Completed all assigned tasks to improve overall productivity.
  • Worked diligently on assigned tasks to meet deadlines consistently.
  • Used effective communication skills to deal with the public and staff complaints or enquiries on a day to day basis
  • Used problem solving when dealing with difficult enquiries

Education

Multiple Scottish Qualifications N5 & Higher -

Forfar Academy
Forfar, Angus

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Social media marketing
  • Upselling
  • Accounting
  • Timely decision-making under pressure
  • Attention to Detail
  • Event planning
  • Organisation and prioritisation

Certification

Personal Bar Licence

Timeline

Director / Bar Manager

Myself
04.2023 - 06.2024

Senior Clerical Officer

Angus Council (Health & Social Care Partnership)
09.2017 - Current

Clerical Officer

Angus Council
03.2017 - 09.2017

Payroll Administrator

Angus Council
09.2016 - 03.2017

Bar Staff

Multiple
04.2016 - Current

Modern Apprentice

Angus Council
04.2016 - 09.2016

Multiple Scottish Qualifications N5 & Higher -

Forfar Academy

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Leah Black