Michael Irwin
Glasgow,West Dunbartonshire
Summary
Highly reliable and detail-orientated train dispatcher, coordinating safe and efficient rail operations under pressure. Experienced aircraft dispatcher, supporting operational procedures, maintenance, and refueling with a strong focus on safety and accuracy. Lifeguarding experience has further strengthened vigilance and calm decision making in critical situations. Currently undertaking flight training at ACS Flight Training School, developing practical and theoretical knowledge of navigation, aircraft systems, and operational protocols. Recognised for managing complex tasks while maintaining the highest standards of safety and operational excellence, with a strong drive to take on challenges and continue professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Train dispatcher
ScotRail
Glasgow, Glasgow City
2025.02 - Current
- Coordinate rail operations to ensure trains run safely and on schedule, staying calm and focused in high pressure situations.
- Provide train crews, station staff, and control teams with clear, accurate updates to ensure smooth and efficient service.
- Responsible for the safe dispatch of 50+ trains each shift, ensuring all timetables are met.
- Respond to operational incidents promptly, making decisions that minimise disruption while maintaining safety standards.
- Maintain detailed records of delays, their causes, operational reports, and other essential documentation.
- Work closely with colleagues across teams to resolve challenges and keep operations running efficiently.
- Apply strong situational awareness and attention to detail to uphold safety and operational standards at all times.
Leisure attendant
West Dunbartonshire Council
Clydebank, West Dunbartonshire
2018.10 - 2025.05
- Fully qualified leisure attendant with National Pool Lifeguard Qualification, and additional CPR/AED and First Aid Certifications.
- Fully committed to protecting and safeguarding customers/vulnerable groups by informing and enforcing the strict safety procedures.
- Delivering monthly training sessions to maintain accurate staff competency records, develop real world situational experience, and strengthen team vigilance and observation.
- Perform daily checks and maintain logs for hoists, wheelchairs, and radios, ensuring all equipment is safe and fully operational.
- Volunteer lifeguard at Loch Lomond Aquathlon events, gaining practical experience in risk management, situational awareness, and maintaining composure under pressure.
- Head lifeguard - leading responses to medical incidents and ensuring clear team coordination, while promoting water safety to the public in an approachable, informative manner.
Aircraft dispatcher
Menzies Aviation
Glasgow
2023.04 - 2023.10
- Reliable and efficient member of flight operations, managing customer service and supporting the safe, timely departure of Glasgow based aircraft.
- Delivered critical updates to flight crews on passenger numbers and ATC slots, supporting safe decision making and maintaining a professional passenger experience.
- Coordinated with ramp and ground staff on aircraft arrivals to ensure smooth passenger boarding and timely unloading of luggage from forward and aft holds.
- Verified fuel quantities with flight crews for Centre of Gravity calculations and liaised with fuelling and cleaning teams to prepare aircraft for departure.
- Managed flight plans and associated documentation, ensuring full compliance with CAA regulations.
- Proactively addressed operational challenges, keeping the Operations team informed to maintain an efficient and uninterrupted workflow.
Education
Scottish Qualifications Certificate - Scottish Highers / National 5 Qualifications
Clydebank High School
Clydebank, West Dunbartonshire 08/2012 - 06/2018
Skills
- Safety Critical Awareness
- Operational Vigilance
- Critical Thinking / Decision Making
- Excellent Communication
- Punctual & Reliable
- Adaptable & Composed
- Leadership & Teamwork
- Attention to Detail
Certification
- Full UK Driving License
- UK Civil Aviation Authority Flight Radio Telephony Operator License
Timeline
Train dispatcher
ScotRail
2025.02 - Current
Aircraft dispatcher
Menzies Aviation
2023.04 - 2023.10
Leisure attendant
West Dunbartonshire Council
2018.10 - 2025.05
Scottish Qualifications Certificate - Scottish Highers / National 5 Qualifications
Clydebank High School
08/2012 - 06/2018