DAVID DE JESUS
London,United Kingdom
Summary
Safety-focused Train Dispatcher with over three years' experience at Eurostar, including more than one year performing Step-up Train Dispatcher responsibilities. Trusted to deliver safe and punctual departures in a safety-critical environment while maintaining exceptional customer service and operational standards. Recognised for reliability, proactive decision-making and supporting colleagues during both routine operations and disruption.
Overview
10
10
years of professional experience
Work history
Train Dispatcher
Eurostar
2023.06 - 2026.07
- Dispatch 6–8 international services per shift, ensuring safe and punctual departures.
- Perform Step-up duties, providing operational flexibility and supporting business continuity.
- Liaise with Train Managers, Signallers, Security and Customer Service teams during both normal operations and disruption.
- Proactively identify and mitigate operational and safety risks while maintaining excellent customer service.
- Apply safety-critical procedures and remain calm under pressure during operational incidents.
Warehouse Operative
Square Root Soda Works
2022.01 - 2023.01
- Warehouse operations, stock control, forklift driving and Health & Safety compliance.
Operations Assistant
El Dorado International Airport – Bogotá
Bogotá
2017.01 - 2019.01
- Aircraft turnaround, baggage operations, passenger assistance and customer service within a safety-critical environment.
Education
High School Diploma -
Alianza Educativa Colegio Argelia
Bogota, ColombiaSkills
- Safe Train Dispatch
- Safety Critical Operations
- Incident Management
- Situational Awareness
- Customer Service
- Operational Decision Making
- Stakeholder Communication
- Teamwork
- Problem Solving
- Risk Awareness
LANGUAGES
Spanish (Native)
English (Professional)
Timeline
Train Dispatcher
Eurostar
2023.06 - 2026.07
Warehouse Operative
Square Root Soda Works
2022.01 - 2023.01
Operations Assistant
El Dorado International Airport – Bogotá
2017.01 - 2019.01
High School Diploma -
Alianza Educativa Colegio Argelia