Michael Hierons
Stockton-on-Tees
Summary
Personable and driven individual well-suited for customer interaction. Skilled in communication and problem-solving, with knack for building strong relationships. Aiming to contribute to customer satisfaction.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Customer sales associate
Ringtons
Stockton-on-Tees
2025.05 - Current
- Established strong customer relationships through effective communication and problem-solving.
- Coordinated with supply chain team for timely inventory replenishment.
- Provided product knowledge to customers, influenced purchasing decisions.
- Demonstrated products effectively, increased conversion rates.
- Handled customer complaints and enquiries. This included outstanding debt and bereavement conversations.
- Excellent time keeping.
Sales and Retentions Specialist
EE and Youfibre
2023.06 - 2025.05
- Developed persuasive pitches that highlighted unique selling points of products and services.
- Identified areas of improvement in sales processes by analysing sales data and trends.
- Handled Customer complaints quickly and effectively.
- Boosted customer loyalty by developing personalised retention strategies.
- Improved product knowledge to provide detailed information to customers.
- Consistently hit sales / retention KPI'S.
Sales and retention specialist
Virgin Media
2018.01 - 2023.06
- Encouraged repeat business through building strong relationships with customers.
- Optimised client experience by understanding their unique requirements and offering tailored solutions.
- Collaborated with cross-functional teams for achieving overall company targets and objectives.
- Handled difficult customers professionally, diffusing tense situations effectively.
- Conducted regular team training sessions for improved sales performance.
- Maximised customer retention through upselling and cross-selling.
- Coordinated across multiple sites to set up new teams across the business.
- Provided team cover to assist with demand in different areas of the Business.
Education
Higher National Diploma - Electrical Installation - Level 3
Middlesbrough College
Middlesbrough 2015.09 - 2016.06
GCSEs - Maths
Nunthorpe Academy
MiddlesbroughGCSEs - English
Nunthorpe Academy
MiddlesbroughSkills
- Motivational attitude
- Data entry proficiency
- Product displaying
- Meeting sales targets
- Customer empathy
- Adapting to customer moods
- Promotional awareness
- Building customer relationships
Timeline
Customer sales associate
Ringtons
2025.05 - Current
Sales and Retentions Specialist
EE and Youfibre
2023.06 - 2025.05
Sales and retention specialist
Virgin Media
2018.01 - 2023.06
Higher National Diploma - Electrical Installation - Level 3
Middlesbrough College
2015.09 - 2016.06
GCSEs - Maths
Nunthorpe Academy
GCSEs - English
Nunthorpe Academy