Michael Goubran

Senior Retail, Healthcare and Airport Operations Leader with over 25 years of experience leading large-scale, multi-site operations across retail, pharmacy and travel environments. A commercially focused leader with a proven track record of delivering transformational change, operational excellence, commercial growth and high-performing teams across some of the UK's most complex retail environments. Experienced in leading large-scale organisational change, workforce planning, customer experience transformation, and commercial development. Recognised for building strong commercial local partnerships with airport operators, working with internal and external stakeholders to influence decision-making, and deliver business transformation. A respected people leader with a strong track record of developing talent, building succession pipelines and creating high-performing teams. Known for delivering results through collaboration, stakeholder engagement and an authentic leadership approach. Currently leading Boots Airport Operations across Heathrow, Gatwick, Stansted and London City Airports whilst studying for an MBA at St Mary's University, London.

• Led Boots UK's largest commercial area, responsible for 21 stores, annual sales exceeding £100 million and more than 500 colleagues across Heathrow, Gatwick, Stansted and London City Airports.
• Delivered multiple Regional Store of the Year award-winning businesses, including Heathrow Terminal 5, Heathrow Terminal 3, Gatwick North Airside and London City Airport.
• Delivered payroll efficiencies in excess of £1 million within 12 months whilst improving retail and pharmacy performance, contributing to West London becoming one of the strongest performing regions in Boots UK, delivering growth in revenue and pharmacy in the top quartile in the company.
• Successfully led the recovery and growth of airport operations following the COVID-19 pandemic, rebuilding capability and operational capacity to respond to significant increases in passenger volumes and trading demand.
• Influenced the design and implementation of self-checkout and payment solutions across major UK airports, with solutions subsequently adopted across the wider airport format.
• Established and developed corporate healthcare partnerships with British Airways, Virgin Atlantic and UK Border Force, creating the foundations for significant growth in healthcare services revenue.
• Recognised nationally for leadership excellence, winning Retail Leader of the Year and Customer Care Leader of the Year awards, with Customer Care Leader of the Year achieved on three occasions.
• Developed multiple future Area Managers, General Managers and senior leaders through structured succession planning and talent development, contributing to the leadership pipeline across Boots UK.
• Successfully led the transformation of challenged businesses, including Brent Cross and Liverpool Street Station, both of which became recognised as high-performing, award-winning operations.

• Progressed through a series of increasingly senior operational, retail and pharmacy leadership roles within Boots UK, developing extensive experience in commercial management, operational excellence, people leadership and customer care.
• Key Positions Held
• Group Store Manager – Staines & Epsom Group
• Store Manager – Hounslow High Street
• Store Manager – Kew Retail Park
• Operations Manager – Kingston upon Thames
• Store Manager (Secondment) – Esher
• Assistant Manager – The Bentall Centre and Union Street Kingston upon Thames
• Throughout these roles, developed strong commercial, operational and leadership capability across a variety of retail formats, building the foundations for progression into Area Manager, Head of Region and Airport Operations leadership positions.
• Recognised for delivering strong operational standards, commercial performance and people development, resulting in continued progression into increasingly complex and strategically important leadership roles across Boots UK.