Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucy Sturman

Summary

Accomplished professional with expertise in multi-site retail management and a proven track record in driving operational excellence. Demonstrates leadership excellence, decision-making proficiency, and influential communication to optimise employee performance and ensure effective crisis handling. Skilled in monitoring key performance indicators and implementing strategies to enhance retail operations, with a focus on achieving sustained growth and efficiency. Adept at managing teams and fostering a culture of accountability, aiming to contribute to organisational success through innovative solutions and strategic oversight.

Overview

6
6
years of professional experience

Work History

Area manager

Indigo Sun
06.2023 - Current
  • Handled crisis situations promptly and efficiently, minimising potential risk or damage- Requiring exceptional communication skills to be able to articulate complex issues in a professional manor.
  • Established strong relationships with internal stakeholders to enhance business growth.
  • Led multiple teams across different areas, managing a total of 50 staff across 6 locations.
  • Monitored competition closely, staying ahead in market trends and consumer behaviour.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Interview, hire and train staff across branches.
  • Analysed sales and financial data regularly for informed decision-making processes.
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • Ensure efficient quality and safety checks on all equipment, alongside carrying out maintenance duties weekly.
  • Deal with internal and external complaints- host disciplinary hearings accordingly.
  • On call 24/7.

Sales assistant

Indigo Sun
Leeds
08.2021 - 06.2023
  • Trained new staff members, fostering a supportive working environment.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Operated cash registers with accuracy and processed cash and card transactions. Also responsible for handling cash, counting to make sure accurate and then banking weekly takings.

Administrative assistant

Builders Merchant Company ltd
Scunthorpe, North Lincolnshire
02.2019 - 09.2019
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Maintained stock levels to avoid shortages in office supplies.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Supported accurate record-keeping with proficient data entry skills.
  • Arranged filing systems for easy use and retrieval by personnel.

Education

Bachelor of Arts - Business Management

Leeds Beckett University
Leeds
09/2019 - 06/2022

Skills

  • Leadership excellence
  • Decision-Making proficiency
  • Retail operations knowledge
  • Employee management
  • Performance Management
  • Multi-site retail management
  • Crisis handling
  • Influential communication
  • Key Performance Indicator monitoring

References

References available upon request.

Timeline

Area manager

Indigo Sun
06.2023 - Current

Sales assistant

Indigo Sun
08.2021 - 06.2023

Administrative assistant

Builders Merchant Company ltd
02.2019 - 09.2019

Bachelor of Arts - Business Management

Leeds Beckett University
09/2019 - 06/2022

Similar Profiles

CREATE PROFILE
Lucy Sturman