Michael Fyfe
Edinburgh
Summary
I am an eager and enthusiastic individual, I enjoy growing my skill-set and expanding my knowledge wherever possible. I attended Jordanhill School for 13 years, achieving advanced higher qualifications, then pursued my business management career with Edinburgh Napier University. From this I have developed core business principles within : operations, finance, human resources, marketing, entrepreneurship and leadership. Enforced by my work history, I've developed core skills such as: team-building , communication and adaptability. I'm ready to utilise my academic knowledge and practical skills within a professional setting to aid business objectives and drive operational success. Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Bartender
Cabaret Voltaire
Edinburgh
2023.10 - Current
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
F&B assistant
Radisson RED
Glasgow, Glasgow City
2023.06 - 2023.09
- Enhanced customer satisfaction by providing fast and efficient service.
- Served customers with professionalism, resulting in repeat business.
- Managed cash transactions accurately for trustworthy financial operations.
Barback
Brewhemia
Edinburgh
2023.03 - 2023.06
- Ensured smooth operation of the bar with stocking and replenishing supplies.
- Transported kegs, cases, rubbish; helped maintain an organised workspace.
- Delivered excellent customer service with a positive attitude and friendly demeanour.
- Prevented stock shortages with timely inventory management tasks at peak hours.
Nightclub Staff
Shanghai Nightclub
Edinburgh
2022.09 - 2022.12
- Experience working in a high-pressure environment.
- Assisted with event setup and breakdown, ensuring timely start and end of events.
- Ensured safety of club customers by performing regular checks around the premises.
Store assistant
Pizza Hut
Glasgow, Glasgow City
2021.11 - 2022.04
- Processed transactions swiftly to reduce customer waiting time.
- Handled complaints efficiently, ensuring customer satisfaction.
- Arranged displays attractively, driving impulse purchases.
Education
BA (HONS) Business Management - Business Management
Edinburgh Napier University
Edinburgh 2022.09 -
Jordanhill School
Glasgow, Glasgow CitySkills
- Data Analysis
- Analytical Skills
- Risk assessment
- Adaptability
- Problem-solving mindset
- Eagerness to learn
- Financial reporting
Timeline
Bartender
Cabaret Voltaire
2023.10 - Current
F&B assistant
Radisson RED
2023.06 - 2023.09
Barback
Brewhemia
2023.03 - 2023.06
Nightclub Staff
Shanghai Nightclub
2022.09 - 2022.12
BA (HONS) Business Management - Business Management
Edinburgh Napier University
2022.09 -
Store assistant
Pizza Hut
2021.11 - 2022.04
Jordanhill School