Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Michael Dee

Selby,North Yorkshire

Summary

Dedicated professional with expertise in customer service, stock management, and communication. Proven leadership and problem-solving abilities, complemented by strong teamwork skills and resilience in high-intensity environments. With a strong training background

Overview

16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Shop manager

Megabet
Pontefract
06.2018 - 03.2022
  • My duties within the betting shop were far ranging, starting with the day to day needs of the customers, solving any queries that they may have, taking and settling of bets in accordance with gaming law
  • Furthermore in more recent times the social responsibility aspect of the job has become much more challenging, requiring a great deal of customer interaction in somewhat delicate circumstances
  • The staffing of the shop and associated tasks were also a large part of my day to day life

Bar manager

Caravel bar
Flamborough
03.2014 - 05.2018
  • My duties included the serving of customers in a friendly polite manner whilst remaining within the licensing act of 2003
  • The storage and preparation of cask ales within brewery guidelines, Cleaning and maintenance of beer lines to brewery guidelines
  • Stock management and brewery deliveries were also a key task

Relief manager

William Hill
Yorkshire
04.2006 - 03.2014
  • I was a head cashier and a relief manager I travelled throughout Yorkshire covering different sites
  • I was responsible for customer service, cash handling to banking level, processing bets using a computerised system
  • As a relief manager I had the same day to day requirements, just less staffing responsibility

Education

BA (Hons) - Psychology

Open University
09.2004 - 06.2008

HBOA Levels - History, Biology, Chemistry

Vermuyden college
09.1996 - 06.1998

GCSE - undefined

Driield School
09.1991 - 06.1996

Skills

  • Customer service
  • Stock management
  • Communication
  • Leadership
  • Problem solving
  • Teamwork
  • Resilience in high-intensity environments

Personal Information

I left my last job due to a major, life changing series of illnesses. I am now fully recovered with only minor manageable side effects. I am happy for any work trial to prove this, or for potential employers to view my medical history for further clarity

Certification

Full clean UK Driving licence

Timeline

Shop manager

Megabet
06.2018 - 03.2022

Bar manager

Caravel bar
03.2014 - 05.2018

Relief manager

William Hill
04.2006 - 03.2014

BA (Hons) - Psychology

Open University
09.2004 - 06.2008

HBOA Levels - History, Biology, Chemistry

Vermuyden college
09.1996 - 06.1998

GCSE - undefined

Driield School
09.1991 - 06.1996

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Michael Dee