Michael Dee
Selby,North Yorkshire
Summary
Dedicated professional with expertise in customer service, stock management, and communication. Proven leadership and problem-solving abilities, complemented by strong teamwork skills and resilience in high-intensity environments. With a strong training background
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Shop manager
Megabet
Pontefract
2018.06 - 2022.03
- My duties within the betting shop were far ranging, starting with the day to day needs of the customers, solving any queries that they may have, taking and settling of bets in accordance with gaming law
- Furthermore in more recent times the social responsibility aspect of the job has become much more challenging, requiring a great deal of customer interaction in somewhat delicate circumstances
- The staffing of the shop and associated tasks were also a large part of my day to day life
Bar manager
Caravel bar
Flamborough
2014.03 - 2018.05
- My duties included the serving of customers in a friendly polite manner whilst remaining within the licensing act of 2003
- The storage and preparation of cask ales within brewery guidelines, Cleaning and maintenance of beer lines to brewery guidelines
- Stock management and brewery deliveries were also a key task
Relief manager
William Hill
Yorkshire
2006.04 - 2014.03
- I was a head cashier and a relief manager I travelled throughout Yorkshire covering different sites
- I was responsible for customer service, cash handling to banking level, processing bets using a computerised system
- As a relief manager I had the same day to day requirements, just less staffing responsibility
Education
BA (Hons) - Psychology
Open University
2004.09 - 2008.06
HBOA Levels - History, Biology, Chemistry
Vermuyden college
1996.09 - 1998.06
GCSE - undefined
Driield School
1991.09 - 1996.06
Skills
- Customer service
- Stock management
- Communication
- Leadership
- Problem solving
- Teamwork
- Resilience in high-intensity environments
Personal Information
I left my last job due to a major, life changing series of illnesses. I am now fully recovered with only minor manageable side effects. I am happy for any work trial to prove this, or for potential employers to view my medical history for further clarity
Certification
Full clean UK Driving licence
Timeline
Shop manager
Megabet
2018.06 - 2022.03
Bar manager
Caravel bar
2014.03 - 2018.05
Relief manager
William Hill
2006.04 - 2014.03
BA (Hons) - Psychology
Open University
2004.09 - 2008.06
HBOA Levels - History, Biology, Chemistry
Vermuyden college
1996.09 - 1998.06
GCSE - undefined
Driield School
1991.09 - 1996.06