Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

MICHAEL COLLINS

Harpenden,Hertfordshire

Summary

Skilled expertise debt collections and success in improving accounts receivable functions and performance. Successful applying recovery strategies and negotiating with account holders to cut outstanding debts an accounts. Detailed collection knowledge bringing over 25 years of experience accounts receivable and collections. Adept at reaching out to account holders by phone,doorstep. Skilled resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Ambitious debt collector with more than 25 years of experience debt collection and collections processing. Successful following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans to reduce bad debt. Results-orientated field collections dedicated to exceeding company client goals and reducing company debt. Proficient in difficult situations and negotiating. Expert in debt ollection and proficient in completing reports. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

9
years of professional experience
5
years of post-secondary education

Work History

ARVATO FINANCIAL SERVICES
Glasgow, Glasgow City

DEBT COLLECTOR
08.2017 - Current

Job overview

  • Ensured smooth collection of debt collection residential andcommercialproperty, execution rightsofentrywarrants with engineers and locksmiths
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Performed all debt collection activities according to guidelines and standards, verifying consistent compliance with Financial Conduct Authority (FCA) guidelines.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.

Pdp management services ltd
Oxford, Oxfordshire

Field Debt Collector
03.2014 - 08.2017

Job overview

  • Performed collection of overdue debts,.
  • Maintained high volume of calls to meet demands of busy group.
  • Mortgage advisor insurance assesor
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.

Education

Roundwood Park School
Harpenden

GCSEs from Various
09.1980 - 09.1985

Skills

  • Dispute management
  • [Industry] background
  • Persuasion techniques
  • Debtor management systems
  • [Area of Expertise] collections
  • Financial Conduct Authority (FCA) guidelines knowledge
  • Excel proficiency
  • Repayment plan negotiating
  • Performance improvements
  • Risk and asset management solutions
  • Account reconciliations
  • Issue investigation
  • Payment processing
  • History research
  • Locations expertise

Languages

English
Native

Timeline

DEBT COLLECTOR

ARVATO FINANCIAL SERVICES
08.2017 - Current

Field Debt Collector

Pdp management services ltd
03.2014 - 08.2017

Roundwood Park School

GCSEs from Various
09.1980 - 09.1985
MICHAEL COLLINS