Gary Cree
Stonehouse ,South Lanarkshire
Summary
Confident Debt Collector with excellent work ethic, offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations. Dedicated Debt Collector with extensive experience in high-pressure customer service roles. Positive and energetic for improved team morale and productivity. Adaptable and flexible for responsive support. Diplomatic debt-collector with track record of formulating and enforcing tailored plans to maximise repayments. Clear communicator masters art of negotiation and overcoming objections to reach organisational targets.
Overview
22
22
years of professional experience
Work History
Debt collector
Face2face
Stratford-upon-Avon, Warwickshire
10.2015 - Current
- Communicated with customers diplomatically and respectfully.
- Recommended legal action or discontinuation of service in cases of non-payment.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Debt collector
Scott & co
Edinburgh , Lothian
03.2002 - 09.2015
- Offered debtors assistance with payment planning.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Contacted customers to arrange or collect payments.
Education
Modules - Reprographic printing
College of building & printing
Glasgow, Glasgow City07.1991
Modules - Engineering
Motherwell college
Motherwell, North Lanarkshire09.1989
O Grades/Standard Grades - Arithmetic , English, Geography, modern studies
Strathaven Academy
Strathaven, South Lanarkshire06.1988
Skills
- Payment management
- Dispute management
- Repayment plan negotiating
- Credit and collections
- Financial Conduct Authority (FCA) guidelines knowledge
Additional Information
I have full current driving licence with no points.
Timeline
Debt collector
Face2face
10.2015 - Current
Debt collector
Scott & co
03.2002 - 09.2015
Modules - Reprographic printing
College of building & printing
Modules - Engineering
Motherwell college
O Grades/Standard Grades - Arithmetic , English, Geography, modern studies
Strathaven Academy
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