Michael Bruen

Focus on Family Requirements.

• Improved store operational efficiency by implementing effective Leadership Strategies. Leading 350 Colleagues and managers.
• Boosted customer loyalty with exceptional service standards.
• Able to develop Colleague Culture of getting things done With and Through others Willingly and Well.
• Ensured company processes were followed to deliver both Store Standards and Operations.
• Accountable to ensure team delivered sales, waste, wages, loss, hygiene, trading standards.
• Improved store operational efficiency by implementing effective management strategies.
• Ability to develop positive work environments for increased employee satisfaction.

• Lead General Store Manager in Region, 17 Superstores, deputising for my Senior Director.
• Delivered though leadership, succession planning delivery of high performing teams delivering exceptional store standards with also commercial numbers.
• Developed colleagues from hourly paid too supervisors, managers too senior managers.
• Had accountability for developing then coaching other General Store Managers in my part of the region. This was four Superstores across Stoke on Trent and Cheshire.
• Influenced Management Succession planning across the full region.

• Accountable for full store operations in both store standards and commercial numbers and Leadership development.
• Delivered in five different banded and complex stores ranging across that period in sales bands of £750k to £1.5Million pound a week.
• Accountable for up to 500 Colleagues and 20 Managers within individual stores across that period.
• Delivered store refits in differing stores.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills in the short and medium term.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness and great customer service.