Michael Boakye
North London
Summary
Resourceful professional specialising in customer service and warehouse operations. Expertise in stock control and inventory management, strengthened by teamwork and leadership skills. Committed to health and safety, with experience in crisis communication and conflict resolution. Focused on utilising attention to detail and reliability to enhance operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Night Shift Retail Assistant
Primark
2025.12 - 2026.01
- Replenished shop-floor stock to ensure store readiness for opening
- Organised deliveries, managing over 200 and maintained efficient stockroom operations
- Utilised manual handling equipment safely, protecting self and others from injury.
- Supported team members for improved operational efficiency.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Coordinated overnight deliveries ensuring operational efficiency
- Ensured clean and orderly shelves for improved store appearance.
Pharmacy Assistant
Pavilions Pharmacy
Brixton
2025.04 - 2025.04
- Served high volumes of customers daily, with a strong focus on elderly and vulnerable individuals
- Accurately packaged and organised medication while maintaining strict confidentiality
- Followed health & safety, GDPR, and pharmacy procedures at all times
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Assisted pharmacy staff in preparing medications and filling orders.
Sales Representative
Scottish Power
London
2025.07 - 2025.08
- Promoted energy services through direct, face-to-face customer engagement
- Built trust quickly to understand customer needs and recommend suitable solutions
- Consistently met daily sales targets while maintaining compliance standards
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Navigated challenging negotiations to secure lucrative contracts.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Achieved at least one sale per day through direct customer engagement
Warehouse Operative
EViR Ltd
2025.10 - 2025.11
- Processed and sorted high volumes of parcels accurately in a fast-paced environment
- Used handheld scanners and tracking systems to maintain data accuracy
- Followed manual handling procedures and health & safety guidelines during long shifts
- Worked as part of a team handling high daily parcel volumes during peak periods
- Met hourly productivity targets consistently during 8–10 hour shifts
Community Support Role (Social Group Oversight)
2024.10 - 2024.11
- Looked after and supported individuals within a structured social group setting
- Helped maintain a safe, respectful, and inclusive environment
- Demonstrated leadership, responsibility, and safeguarding awareness
- Supported communication, wellbeing, and positive group interaction
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
GCSEs - Mathematics, English, and Combined Science
Dukes Aldridge Academy
LondonAssociate of Applied Science - Applied Science BTech
City And Islington Angel Campus
London2026-06
Skills
- Customer Service & Customer Experience
- Warehouse Operations & Manual Handling
- Stock Control & Inventory Management
- Teamwork & Leadership
- Safeguarding & Responsibility
- Health & Safety Awareness
- Time Management & Reliability
- Clear Communication & Empathy
- Adaptability in crises
- Conflict de-escalation techniques
- Impeccable attention to detail
- Floor layout planning
- Store cleanliness maintenance
References
Available upon request
Certification
Level 3 In Safe Use of Mechanical Restraints
Emergency First Aid At Work
Fire Marshal
Health And Safety At Work
References
References available upon request.
Timeline
Night Shift Retail Assistant
Primark
2025.12 - 2026.01
Warehouse Operative
EViR Ltd
2025.10 - 2025.11
Sales Representative
Scottish Power
2025.07 - 2025.08
Pharmacy Assistant
Pavilions Pharmacy
2025.04 - 2025.04
Community Support Role (Social Group Oversight)
2024.10 - 2024.11
GCSEs - Mathematics, English, and Combined Science
Dukes Aldridge Academy
Associate of Applied Science - Applied Science BTech
City And Islington Angel Campus