Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Christine Lochrie

Kilsyth,North Lanarkshire

Summary

Detail-oriented professional with expertise in customer engagement, data organisation, and administration. A proven ability to handle tasks flexibly and efficiently. Adept at streamlining processes to enhance operational efficiency while maintaining a focus on accuracy and customer satisfaction. Adaptable and always ready for a new challenge.

Overview

19
19
years of professional experience

Work history

Night-shift Retail Assistant

Primark
Edinburgh, Scotland
2018.07 - 2026.11
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers
  • Identified fast-selling products and restocked accordingly.
  • Help unload deliveries, ensuring safe handling of merchandise.
  • Liaised effectively with store managers regarding product availability issues.

Customer Service Advisor

Kura
Glasgow, Scotland
2017.09 - 2018.01
  • Assisted customers with utility and billing enquiries
  • Arranged emergency call outs
  • Discussed prepayment plans and tariffs

Mail Centre Assistant

Bupa Australia
Sydney, Australia
2014.11 - 2017.02
  • Processed incoming and outgoing mail and parcels
  • Participated in data retrieval projects for transaction optimisation projects
  • Provided customer service to internal and external stakeholders
  • Updated membership databases and processed claims

Shipping Assistant

The Chart And Map Shop
Fremantle, Australia
2011.05 - 2014.09
  • Organised shipments for prompt delivery to customers
  • Provided customer service via phone and email
  • Procured goods for sale, such as nautical charts and publications
  • Provided general administration support to other staff members

Teaching Assistant

Selwyn Primary School
Rotorua, New Zealand
2008.08 - 2011.01
  • Assisted in lesson planning for effective curriculum delivery.
  • Improved student engagement by utilising interactive learning techniques.
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Prepared and created in-class materials

Volunteer

ADHD Rotorua
Rotorua, New Zealand
2008.05 - 2008.08
  • Assisted with the compilation of library resources for the organisation

Education

Diploma of Arts - Linguistics

Massey University
Palmerston North, New Zealand

Skills

  • Customer Engagement
  • Computer Literacy
  • Online order processing
  • Invoicing and billing experience
  • Flexibility in task handling
  • Data organisation

Accomplishments

  • I received Colleague of the Quarter twice at Primark, due to my work ethic in my department
  • I assisted with the relocation of Bupa Aged Care into the Bupa Australia head office in Sydney, building a proactive relationship with key stakeholders to ensure a seamless transition to our postal procedures with minimal disruption.
  • At The Chart and Map Shop, at short notice, I took over the procurement and stock control of British Admiralty products. I transformed the ordering system to improve cash flow for the business and to minimise issues for our clients.
  • During my tenure at Selwyn Primary School, I was given the opportunity to prepare and teach the ACES program for talented children. The science module featured interactive presentations supplemented with activity sheets, experiments and a field trip to a dormant volcano, Mount Tarawera

Timeline

Night-shift Retail Assistant

Primark
2018.07 - 2026.11

Customer Service Advisor

Kura
2017.09 - 2018.01

Mail Centre Assistant

Bupa Australia
2014.11 - 2017.02

Shipping Assistant

The Chart And Map Shop
2011.05 - 2014.09

Teaching Assistant

Selwyn Primary School
2008.08 - 2011.01

Volunteer

ADHD Rotorua
2008.05 - 2008.08

Diploma of Arts - Linguistics

Massey University
Christine Lochrie