Michael Barker
Dagenham
Summary
I'm a dynamic leader with extensive experience in hotel and hospitality management; specializing in floor team leadership and operational efficiency. Proven track record in driving sales growth and enhancing customer experiences through effective task delegation and workflow coordination.
Expertise in managing food and beverage operations while maintaining profitability and environmental sustainability. Committed to fostering team development and delivering exceptional service through strategic oversight and innovative solutions. Looking to improve productivity and cultivate memorable customer experiences
I enjoy socialising and organising day trips, helping people, working out,
travelling and watching sports. I am a family man and enjoy spending time with my family.
Overview
4
4
years of post-secondary education
43
43
years of professional experience
Work history
Floor manager (Conference & Events)
Royal Garden Hotel
Kensington, London
2023.08 - Current
- Ensured customer satisfaction through attentive service
- In-depth knowledge of bar, restaurant and hospitality industry
- Confident, resourceful, reliable, highly approachable and friendly personality
- Proven ability ensuring customer satisfaction, relaxation and customer experience
- Excellent communication skills, flair & understanding needed to attract customers, drive sales & develop business
- Adapt quickly to challenges while staying flexible and approachable under pressure
- Run & manage all events: boardroom meetings, conferences, sports teams, and evenings
- Applied service standards each shift to protect establishment reputation for excellence
- Motivated team members to exceed service expectations and lift performance daily
- Reinforced excellent service practices to drive repeat patronage and loyalty
- Coordinated floor operations to boost efficiency and productivity consistently
- Adhered strictly to safety protocols to ensure a secure workplace
- Communicated clearly and invited customer engagement to support sales
- Trained new management on processes to build a high-performing team effectively
- Liaised with upper management on floor activities, issues, and developments regularly
- Aligned hotel operations with company policies for a consistent customer experience
- Mediated employee disputes to sustain a harmonious workplace environment daily
- Shared advanced knowledge to improve customer service across the team
- Dealt with customer queries and complaints promptly, enhancing brand reputation
Amazon Operative Trainee Auditor
Amazon
London
2020.08 - 2023.07
- Met deadlines by prioritising tasks effectively
- Achieved targets with attention to detail and time management skills
- Collect evidence and manage audit data
- Conduct quality audits on individual workflows
- Continual audit to simplify risk and compliance assessment
- Identified potential issues, prevented major malfunctions
- Coordinated with other teams smoothly for project completion
- Kept records accurately, ensured accountability and transparency
- Ensured safety standards by meticulously following protocols and procedures.
- Worked with fast-paced production line, continually achieving targets
- Collaborated with team to streamline workflows and enhance overall productivity
- Assisted colleagues, fostered a safe and positive work environment
- Auditing is an evaluation of brand integrity
- Liaised with the quality control team to address product defects
Breakfast Supervisor
Park Plaza London Riverbank Hotel
London
2019.04 - 2020.08
- Carried out day-to-day duties accurately and efficiently
- Applied skills to daily tasks, improving efficiency and productivity
- Managed daily food and beverage operations during service
- Resolving guest queries to maintain high satisfaction reinforcing company brand
- Successfully delivered on tasks within busy schedules and tight deadlines
- Ensured a smooth welcoming dining experience
- Offered friendly, efficient customer service and handled challenging situations with ease
- Liaised with front-of-house staff
- Coordinating with kitchen teams for food replenishment
- Trained team members
- Delivering excellent customer service
- Supported team by demonstrating respect and willingness to help
Hospitality/Food and Beverage Supervisor
Evolve Hospitality/Travelodge Dagenham Hotel
London
2018.04 - 2019.07
- Responsible for smooth running of bar and business performance
- Maintaining high standards of food, wines and spirits
- Complete bar and restaurant stock takes on scheduled shift patterns
- Confident and articulate communicating with customers
- Deliver friendly, welcoming service to every customer on arrival
- Maintain product knowledge of food and drinks for confident recommendations
- Coordinate with kitchen team to keep presentation consistent
- Offered excellent customer service at all times
- Adhered to health and safety practices improving performance
- Streamline inventory to reduce waste across storage and service areas
- Worked reception when needed to manage queries and bookings
- Maintain bar and line upkeep to keep service flowing smoothly
- Stock bar items promptly to avoid delays during busy periods
- Restock kitchen supplies quickly to support uninterrupted meal preparation
- Improve dining experience by listening closely and acting on feedback
- Conduct audits to verify stock, cash handling, and procedures
- Oversee kitchen activities by liaising closely with kitchen leadership
- Manage staff, team build and organise work schedules
Club Steward
East Ham Working Mens Club
London
2003.10 - 2018.01
- Held personal bar licence for day-to-day service and compliance checks.
- Replenished stock, maintaining bar availability and product rotation
- Managed HR tasks, including recruitment, training, and staff development
- Attended weekly meetings to align restaurant objectives and strategies
- Carried out inventory management to keep sufficient stock levels
- Inspired bar staff to deliver prompt, friendly, efficient service always
- Provided daily support to club staff and club members
- Controlled daily stock and completed full weekly stock audits
- Ensured sanitised kitchen/equipment upholding strict hygiene standards
- Organised daily rota/weekly and assigned duties across shifts
- Managed brand standards, rotated stock, and completed cashing-up
- Reconciled daily sales, end-of-week totals, and payroll accurately
- Served customers calmly while on call day and night
- Maintained general upkeep of lines and bar presentation
- Ensured meals were prepared following dietary restrictions for guest needs
- Executed safety protocols through daily safety checks and emergency drills
- Dealt with difficult and demanding customers courteously while staying calm under pressure.
- Observed punctuality diligently, contributing positively to the team's efficiency
Catering Assistant
Stena Sealink
Hollyhead
1986.10 - 1990.05
- Served in duty-free items
- Maintained tidy, shelf-ready displays
- Served drinks in ship bars and assisted with guest requests
- Supported ship restaurant service delivering meals
- Refilled stock quickly to keep products available and presentable
- Served as waiter, taking orders and delivering courses promptly
- Followed portion-control guidelines while serving meals and controlling costs.
- Arranged food attractively on trays and tables to maintain presentation
- Stored ingredients correctly to keep food fresh and meet hygiene standards
- Assisted head chef with meal planning and menu development support
- Catered for varied tastes and dietary needs through menu input
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices
Galley Boy
Cunard Shipping
Southampton
1983.07 - 1985.06
- Worked in ship's galley
- Worked in crews mess
- Worked in Officers restaurant
- Carried out day-to-day duties accurately and efficiently carrying food supplies across the ship
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Successfully delivered on tasks within tight deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
GCSEs -
Egerton Park High School
Denton, Greater Manchester 1979.09 - 1983.07
Skills
- 20 years bar management expertise
- HR policy knowledge
- Retail operations proficiency
- Decision-making skills
- Staff scheduling
- Customer-facing excellence
- Cash handling
- Customer service software proficiency
- Performance management
- Self-motivation
- Staff management and staff motivation
References
References available upon request.
Timeline
Floor manager (Conference & Events)
Royal Garden Hotel
2023.08 - Current
Amazon Operative Trainee Auditor
Amazon
2020.08 - 2023.07
Breakfast Supervisor
Park Plaza London Riverbank Hotel
2019.04 - 2020.08
Hospitality/Food and Beverage Supervisor
Evolve Hospitality/Travelodge Dagenham Hotel
2018.04 - 2019.07
Club Steward
East Ham Working Mens Club
2003.10 - 2018.01
Catering Assistant
Stena Sealink
1986.10 - 1990.05
Galley Boy
Cunard Shipping
1983.07 - 1985.06
GCSEs -
Egerton Park High School
1979.09 - 1983.07