Mian Ibrahim
Manchester,Greater Manchester
Summary
Organised and dependable candidate, successful at managing multiple priorities with a positive attitude. A trained IT worker is skilled with hardware and software. Analytical in investigating problems, tracing root causes, and correcting routine or serious issues Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
1st/2nd line IT support
MTS Training
Manchester, Lancashire
04.2023 - Current
- Developed knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the end-user experience.
- Gave first-line support to customers within the agreed Service Line Agreement (SLA).
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Troubleshoot operating systems, hardware, and software problems to identify root causes.
- Provided remote support for product functionality, maintenance, and troubleshooting.
- Communicated technical concepts to customers clearly by phone, email, and online chat.
- Support the day-to-day running of the Helpdesk team
IT Support Technicians
Mobile shop
Manchester, Lancashire
05.2015 - 11.2016
- Performed on-site beta testing for new systems to identify and resolve potential problems.
- Providing timely and efficient technical support to end-users
- Diagnosing and resolving hardware and software issues
- Assisting with email and network-related problems
- Microsoft Office, Windows 10 and Windows Server troubleshooting
- Install, configure, support and troubleshoot software applications and services, including all core business applications, including Windows 10, Office 365, Compare Docs, and Adobe.
Supervisor
Taurus
Manchester, Lancashire
09.2020 - 04.2023
Fire Warden/Supervisor
Trafford Housing Trust
Trafford Park, Trafford
12.2017 - 12.2018
Customer service advisor
Pentad Informatics
Manchester
05.2014 - 12.2014
Education
Bachelor of Science - Business Computing with IT
Manchester Metropolitan University
Manchester 09.2017 - 06.2020
Level 3 - ICT
Manchester College
Manchester 09.2015 - 06.2017
level 2 - ICT
Manchester Academy
Manchester 09.2012 - 07.2014
Skills
Good understanding of PC hardware and software
Problem-solving
Manage time and prioritize
Ability to use all Microsoft Office 365
Ability to work as a team
Good understanding of PC hardware and software
Strong communication and interpersonal skills,
Customer Service
Knowledge of basic hardware and software troubleshooting
- SharePoint
- Hardware maintenance
- Application support
- Data entry
Languages
English
Fluent
Urdu
Fluent
Punjabi
Intermediate
Traveling, football, Photography
I have had a lifelong interest in travelling, which have encouraged me to be a travel planner for my family and friends.
Timeline
1st/2nd line IT support
MTS Training
04.2023 - Current
Supervisor
Taurus
09.2020 - 04.2023
Fire Warden/Supervisor
Trafford Housing Trust
12.2017 - 12.2018
Bachelor of Science - Business Computing with IT
Manchester Metropolitan University
09.2017 - 06.2020
Level 3 - ICT
Manchester College
09.2015 - 06.2017
IT Support Technicians
Mobile shop
05.2015 - 11.2016
Customer service advisor
Pentad Informatics
05.2014 - 12.2014
level 2 - ICT
Manchester Academy
09.2012 - 07.2014
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