MIA LUCY HOOVER HARRISON
Cambridge,England
Summary
I am a recent Criminology graduate from Leeds Beckett University with a strong academic background and achieving an overall 2:1. I bring a high work ethic and a strong foundation in customer-focused roles, having worked consistently since the age of 16. Throughout my gap year and university studies, I gained valuable experience in customer service and administration which has allowed me to grow in confidence, professionalism, and adaptability. I am now looking to expand my skill set and challenge myself in new and diverse working environments. I thrive in both individual and team settings, enjoy building personal rapport with clients, and I am passionate about providing high standards of service and care.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Conference Support Assistant
Jesus College, University of Cambridge
01.2018 - 06.2025
- Supported the running of a prestigious international academic and professional symposium attended by high-profile legal and governmental figures.
- Involved in administrative tasks year-round, including document management, registration processes, and logistical preparation.
- During the conference week, served front of house: welcoming guests, checking in delegates and speakers, managing dining schedules, and providing key information.
- Developed high-level organisation, professional communication, and discretion in dealing with sensitive or confidential topics.
- Gained confidence liaising with influential individuals and strengthened my ability to manage events and provide polished, courteous service.
- Managing my own team, involving problem solving, strong communication, and dealing with intensive and fast paced pressure.
- Provided comprehensive support to delegates and speakers, addressing cultural sensitivities and individual requirements to ensure a seamless experience.
Customer Assistant
John Lewis Partnership
01.2019 - 01.2023
- Delivered exceptional customer service in a busy retail environment, demonstrating strong communication and problem-solving skills.
- Managed stock, operated tills, and supported visual merchandising, ensuring a smooth customer journey.
- Trained in the Lingerie department to become a qualified bra fitter – a role that involved sensitive one-to-one consultations.
- Developed empathy and interpersonal skills, working with customers facing personal insecurities, health issues, or emotional challenges.
- Learned to adapt under pressure and approach every customer with professionalism, compassion, and discretion.
Customer Engagement Staff – BD Stadia
Leeds United FC
01.2021 - 01.2022
- Worked during football match days to collect and manage bets placed by spectators in a fast-paced, high-energy environment.
- Built rapport with a broad and diverse audience, requiring confident verbal communication and enthusiasm.
- Developed the ability to multitask, manage money responsibly, and maintain accuracy under time pressure.
- Strengthened customer interaction skills and learned how to remain calm, efficient, and friendly even in high-pressure scenarios.
Education
BA (Hons) - Criminology
Leeds Beckett University
01.2022 - 01.2025
Long Road Sixth Form College - Art, Double English, Criminology
Long Road Sixth Form College
01.2019 - 01.2021
Comberton Village College - English Language, English Literature, History, Art, Business, Combined Science, Maths, Spanish
Comberton Village College
09.2014 - 07.2019
Skills
- Hardworking
- Dedicated
- Confident communicator
- Empathetic
- People-focused
- Effective written and verbal literacy
- Highly organised
- Detail-oriented
- Adaptable
- Quick to learn
- Comfortable in fast-paced environments
- Comfortable in high-pressure environments
- Professional
- Discreet
- Sensitive matters handling
Timeline
BA (Hons) - Criminology
Leeds Beckett University
01.2022 - 01.2025
Customer Engagement Staff – BD Stadia
Leeds United FC
01.2021 - 01.2022
Customer Assistant
John Lewis Partnership
01.2019 - 01.2023
Long Road Sixth Form College - Art, Double English, Criminology
Long Road Sixth Form College
01.2019 - 01.2021
Conference Support Assistant
Jesus College, University of Cambridge
01.2018 - 06.2025
Comberton Village College - English Language, English Literature, History, Art, Business, Combined Science, Maths, Spanish
Comberton Village College
09.2014 - 07.2019
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