Lisa Pountney
Birmingham,West Midlands
Summary
After leaving my position at Marks and Spencer, I had to take time out to assist my eldest granddaughter (16) who lives with me as she was struggling at the time. During this time I also grabbed the opportunity to get qualifications to widen my prospects.
Overview
19
19
years of professional experience
Work history
Volunteer Learner support assistant
Birmingham Adult Education Service
Erdington, Birmingham
10.2020 - Current
- Developed individual learning plans for improved academic performance.
- Promoted inclusivity with implementation of differentiated instruction strategies.
- Fostered a positive learning environment to support emotional and mental wellbeing of students.
- Assisted in the development of social skills, improvement noted in overall behaviour.
- Carried out daily living tasks for increased independence among students.
- Collaborated with teachers to plan and implement lesson adaptations suitable for every child's need.
- Managed classroom behaviour effectively, resulting in a calmer, more conducive atmosphere for learning.
- Provided one-to-one support to autistic adults which improved their engagement in class activities.
- Encouraged group work amongst students which fostered better team-building skills.
- Assisted students with a range of learning differences, including ADD, ADHD, to achieve their full potential for independence.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop life skills.
- Encouraged students to work together to complete projects and solve problems.
Customer service advisor
Marks and Spencer
Sutton Coldfield, Birmingham
10.2005 - 11.2016
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Improved product visibility with strategic shelf arrangements.
- Assisted customers in finding desired items to enhance their shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
- Managed stock levels on shop floor for continuous product availability.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Promoted sales and special promotions to increase store revenue.
- Upheld company policies whilst dealing with returns and exchanges.
- Collaborated effectively with team members during busy periods.
- Greeted every customer warmly, promoting friendly atmosphere.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted in inventory counts, maintaining accurate records.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Handled queries regarding products, providing detailed information as necessary.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
GCSEs - English
Birmingham Adult Education Service (BAES)
Erdington, BirminghamFunctional Skills level 1&2 - English
BAES
Erdington, BirminghamFunctional Skills level 2 - Maths
BAES
Erdington, BirminghamLevel 1&2 - Mentoring
BAES
Erdington, BirminghamGCSEs - ICT Level 1&2
BAES
Erdington, BirminghamSkills
- Patience and resilience
- Compassionate demeanour
- Encouraging confidence
- Sensitivity to needs
- Advocacy for inclusion
- Understanding of diversity
- Personal care
- Self-reinforcement techniques
- Approachable personality
- Emotional development
- SEN Support
- Inclusive education
- Active listener
- Learning support
- Hardworking
- Resilient attitude
Affiliations
- Reading crime novels
References
References available upon request.
Timeline
Volunteer Learner support assistant
Birmingham Adult Education Service
10.2020 - Current
Customer service advisor
Marks and Spencer
10.2005 - 11.2016
GCSEs - ICT Level 1&2
BAES
GCSEs - English
Birmingham Adult Education Service (BAES)
Functional Skills level 1&2 - English
BAES
Functional Skills level 2 - Maths
BAES
Level 1&2 - Mentoring
BAES
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