Miah Farrell-Salter
Crawley,West Sussex
Summary
Being a qualified Detention Custody Officer provides expert advice on conflict management and human behaviours. Plans and performs inspections and supervises resident activities. Takes initiative to spot and manage breaches, helping to improve regulatory compliance while being firm-but-fair. It has also helped build rapports with people from vastly different backgrounds. Offers exceptional observational skills, attention to detail and emotional resilience.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Hairdressing assistant
Stones
Sanderstead, Croydon
08.2016 - 06.2019
- Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
- Promoted and sold salon services and products to helped clients achieve hair health by offering special services and products
- Worked on Salon reception answering phones and booking client appointments to optimise stylists schedules
- Made sure that all shelves were fully stocked and maintained stock room to enable quick access to equipment and products keep accurate inventory.
Customer service representative
Merlin Entertainments
Chessington, Kingston upon Thames
06.2019 - 07.2022
- Advised customers on availability, pricing and location of products.
- Redirected calls as needed to other departments and worked with my supervisor to address any outstanding issues or concerns
- Addressing all questions and concerns across multiple platforms; phone calls. email, live-chat and social media.
- Resolved routine and complex customer issues and complaints in a thorough manner.
- Identified customer needs and solved problems managing challenging behaviours to maintain positive and supportive relationships.
- Developed and maintained knowledge of company products and operations to answer queries.
Detention custody officer
SERCO
Gatwick, West Sussex
07.2022 - Current
- De-escalated threatening behaviours and assessed difficult situations and resolved conflicts with residents.
- Worked to maintain security of the centre and keep everyone safe
- Maintained correct head count of residents.
- Supervised daily activities of hundreds of residents making sure everything went smoothly.
- Kept official documents up to date in line with established procedures.
- Understood correctional procedures and terminology for clear communication.
- Supervised groups of prisoners at work, during meals and in recreation periods.
- Conducted periodic room checks to ensure residents had everything they needed and was up to standard.
- Collated all information and data to deliver in depth reports on incidents and security issues.
Education
GCSEs -
Warlingham Secondary School
Warlingham 09.2011 - 07.2016
Skills
- Conflict Resolution
- Supportive
- Communication skills
- Customer Focused
- Computer Skills
- Trained in defensive tactics
- First Aid and CPR certified
Timeline
Detention custody officer
SERCO
07.2022 - Current
Customer service representative
Merlin Entertainments
06.2019 - 07.2022
Hairdressing assistant
Stones
08.2016 - 06.2019
GCSEs -
Warlingham Secondary School
09.2011 - 07.2016
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