Lainie Bates
st albas,Hertfordshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Motivated with 2 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Friendly Receptionist skilled in creating welcoming environments and handling administrative tasks. Excel at managing front desk operations, coordinating schedules, and ensuring smooth communication between departments. Known for enhancing customer satisfaction and streamlining office procedures to improve efficiency.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Hairdressing assistant
quadrant unisex hair salon
St Albans, Hertfordshire
11.2022 - Current
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Strengthened relationships with clients through friendly conversation during appointments.
- Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Shampooed, conditioned and toned clients hair to professional standards.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Gowned clients in preparation for salon services.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Processed and recorded customer payments accurately.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
Education
GCSEs -
Nicholas Breakspear catholic school
St Albans, Hertfordshire 09.2019 - 06.2024
Oakland's College
Welwyn Garden City, HertfordshireSkills
- Cash handling
- Customer Service
- Equipment sterilisation
- Salon cleaning
- Stylist support
- COVID-19 compliant cleaning and sanitising
- Client refreshments
- Shampooing and moisture treatments
- Hairstyling techniques
- Salon bookings and schedule management
- Towel management and laundry
- Customer interaction
- Hair washing and conditioning
- Friendly communication
- Hair toning
- Blow drying
- Social skills
- Flexible
- Calm under pressure
- Payment Processing
- Attention to Detail
- Strategic planning
- Bookkeeping
- Friendly customer service
- Taxi bookings and invoice administration
- Telephone etiquette
- Active listener
- Greeting customers
- Spelling and grammar
- Polite client care
- Fast typing speed
- Multitasking and prioritisation
- Trustworthy
- Complaint resolution
- Open and clear communicator
- Teamwork and collaboration
- Product displays
- Till management
- Strong communication
- Product knowledge
- Stock counting
- Outstanding customer service
- Effective listening
- Money handling
- Store opening and closing duties
- Face-to-face selling
- Health and safety procedures
- Cleanliness standards
- Client relationship building
Timeline
Hairdressing assistant
quadrant unisex hair salon
11.2022 - Current
GCSEs -
Nicholas Breakspear catholic school
09.2019 - 06.2024
Oakland's College
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