Mia Williamson
Wakefield ,West Yorkshire
Summary
Customer-focused professional with experience spanning customer service, sales, and client relationship management. Skilled at building trusted customer relationships, understanding client needs, and delivering tailored solutions that drive satisfaction and long-term engagement. Proven ability to manage customer journeys from initial contact through post-sale support, resolve issues efficiently, and maintain strong communication in fast-paced environments. Recognised for a proactive approach, strong problem-solving abilities, and a commitment to creating positive customer experiences that contribute to business growth and customer retention.
Overview
7
7
years of professional experience
Work history
Sales executive
Funded Learning LTD
Wakefield , West Yorkshire
01.2024 - Current
- Managed customer relationships throughout the full client lifecycle, from initial engagement to post-sale support, ensuring a positive customer experience.
- Acted as a trusted point of contact for clients, providing guidance and support to maximise customer satisfaction and engagement.
- Developed a strong understanding of customer goals and requirements, recommending tailored learning solutions to meet individual needs.
- Built and maintained long-term client relationships, contributing to customer retention and generating referrals through exceptional service.
- Collaborated with internal teams to ensure smooth onboarding and successful customer outcomes.
- Consistently delivered high-quality customer interactions while maintaining extensive product and industry knowledge.
Customer Assistant
Jet2.com
Leeds , West Yorkshire
07.2022 - 10.2023
- Managed high-volume customer enquiries in a busy airport, delivering helpful, timely and professional service.
- Worked under very busy and pressured times ensuring flights went out on time and had the correct information/data to pass to dispatch.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences leaving the customer always happy.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Resolved customer enquiries and complaints efficiently, balancing customer needs with company policies to achieve positive outcomes and maintain customer satisfaction.
Bar Manager
Capri at the Vine
Wakefield , West Yorkshire
05.2020 - 02.2022
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Hairdressing Apprentice
Options
Wakefield , West Yorkshire
06.2021 - 10.2021
- Prepared styling products and equipment for stylists, ensuring suitable care in line with health and safety procedures.
- Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
Cafe Waitress
The little cafe
Leeds , West Yorkshire
02.2019 - 04.2020
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions.
Education
Diploma of Higher Education - Women’s hairdressing
Leeds City College
Leeds, West Yorkshire09-2020
GCSEs - Science/business studies/art
OUTWOOD grange academy
Wakefield05-2019
GCSEs - English language/literature
OUTWOOD grange academy
Wakefield05-2019
GCSEs - Mathematics
OUTWOOD grange academy
Wakefield05-2019
Skills
- Customer service
- Training and development
- Company policies
- Employee interaction
- Cross-selling and upselling
- Interpersonal communication
- Customer relations
- Client communication
Timeline
Sales executive
Funded Learning LTD
01.2024 - Current
Customer Assistant
Jet2.com
07.2022 - 10.2023
Hairdressing Apprentice
Options
06.2021 - 10.2021
Bar Manager
Capri at the Vine
05.2020 - 02.2022
Cafe Waitress
The little cafe
02.2019 - 04.2020
Diploma of Higher Education - Women’s hairdressing
Leeds City College
GCSEs - Science/business studies/art
OUTWOOD grange academy
GCSEs - English language/literature
OUTWOOD grange academy
GCSEs - Mathematics
OUTWOOD grange academy