Summary
Overview
Work history
Education
Skills
Timeline
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Mia Sgarbini

Leatherhead,Surrey

Summary

I am a motivated and dedicated individual with a strong work ethic and a natural ability to connect with people. Known for providing excellent customer service through a friendly and professional approach. I am very quick to learn new skills and adapt to different environments, with a positive attitude and a focus on delivering great results. Now seeking an opportunity to grow and contribute to a customer-focused team.

Overview

2
2
years of professional experience

Work history

Team member

Young's
Tattenham corner, Surrey
02.2025 - Current
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • work well under a high pressure environment
  • Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
  • Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
  • Maintained high standards of cleanliness in dining area by clearing tables quickly.
  • Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
  • Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.

Bar staff member

Smith and western
boxhill, Surrey
04.2024 - 02.2025
  • Served customers to foster a friendly atmosphere.
  • Engaged in upselling techniques, boosting sales revenue.
  • Helped organise special events at the bar.
  • Restocked bar efficiently during busy periods.
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Made cocktails for customer enjoyment.
  • Handled cash transactions to ensure accurate accounting.
  • Prepared beverages, ensuring consistent quality.
  • Checked identification to maintain legal compliance.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Refused drinks service to guests without appropriate proof of age.

Retail worker

Sainsbury's
Epsom, Surrey
10.2023 - 02.2024
  • Promoted seasonal items or discounts effectively stimulating increased revenue.
  • Participated actively in staff meetings encouraging team spirit and cohesion.
  • Maintained clean and organised store shelves for a pleasant shopping environment.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Handled returns or exchanges professionally maintaining high level of customer satisfaction.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Education

St Andrews Catholic Secondary school
Leatherhead, Surrey

GCSEs - English literature, English Language, Mathematics

Elective Home Education

Skills

  • Adaptability and Flexibility
  • Patience with customers
  • Order coordination
  • Fast-Paced environment adaptation
  • Food service etiquette
  • Service speed
  • Hygiene standards adherence
  • Beverage dispensing
  • Food safety regulations
  • communication
  • work well under stress in a high pressure environment

Timeline

Team member

Young's
02.2025 - Current

Bar staff member

Smith and western
04.2024 - 02.2025

Retail worker

Sainsbury's
10.2023 - 02.2024

St Andrews Catholic Secondary school

GCSEs - English literature, English Language, Mathematics

Elective Home Education

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Mia Sgarbini