Summary
Overview
Work history
Education
Skills
References
Achievements, Volunteering & Activities
Timeline
Generic

Mia Pegram

Leamington Spa,Coventry

Summary

Reliable and enthusiastic employee, with strong communication skills and a proactive attitude. Quick to learn and confident in customer-facing, childcare, and hospitality roles, with experience in retail, luxury brand environments, and event support. Committed to teamwork, adaptability, and delivering excellent service under pressure.

Overview

3
3
years of professional experience

Work history

Client Services Representative

DGAP UK Ltd
08.2022 - 08.2025
  • Delivered professional service in fast-paced environment.
  • Resolved 95% of customer issues without escalation.
  • Supported team during busy periods to maintain smooth operations.
  • Managed client queries for ensuring swift resolution.

Early Years Support Assistant

Durham High School
09.2022 - 07.2024
  • Supervised children aged 3–11, maintaining safe and positive environment.
  • Supported mealtime routines and adhered to hygiene, allergy, and safeguarding procedures.
  • Built positive relationships with children and staff.

Hospitality Events Server

Durham High School
09.2022 - 07.2024
  • Served food and drinks at school events, maintaining professional atmosphere.
  • Assisted with event setup and cleanup efficiently.
  • Delivered attentive service as part of coordinated team.

Porsche Summer Intern

Porsche Teesside
06.2022 - 08.2022
  • Rotated through Marketing, Reception, and Service departments.
  • Provided polished, client-facing service to high-net-worth customers.
  • Supported marketing administration and developed professional communication skills.

Education

BA - Politics and International Studies

The University of Warwick
Coventry
10.2024 -

High School - GCSES and A-levels

Durham High School For Girls
Durham
09.2022 - 06.2024

Skills

  • Customer Service & Communication – Built through client-facing roles at DGAP UK Ltd and front-of-house experience at Porsche Teesside
  • Leadership & Initiative – Developed through Deputy Head Girl, Head of School Council, and founding the Crochet Club and Feminism Society
  • Organisation & Event Management – Coordinated school events, charity fundraisers, and extracurricular activities, including work as Interact Charities Representative and Catering Representative
  • Teamwork & Collaboration – Strengthened while working with peers and staff at Durham High School and during NCS Versus Arthritis
  • Problem-Solving & Adaptability – Demonstrated in customer service, school leadership, charity projects, and the Duke of Edinburgh Bronze Award
  • Professional Presentation & Public Speaking – Developed through LAMDA Grade 4, luxury brand experience at Porsche Teesside, and leading school campaigns

References

References available upon request.

Achievements, Volunteering & Activities

Deputy Head Girl – Represented the student body, supported staff in organising events, and mentored younger pupils.

Head of School Council  – Chaired meetings, collected student feedback, and communicated effectively with staff.

Head of Feminism Society – Founded and led discussions, organised awareness campaigns, and promoted inclusivity.

Founder of Crochet Club – Set up and managed a new extra-curricular group, encouraging creativity and teamwork.

Interact Charities Representative – Coordinated fundraising events and encouraged student participation in charity work. Raised over £5,000

Catering Representative- Collected feedback about school meals and effectively worked with catering staff to ensure student satisfaction

NCS Program (Versus Arthritis) – Completed a social action project, developing teamwork, leadership, and resilience. Raised over £3,000

Duke of Edinburgh Bronze Award – demonstrated independence, problem-solving, and commitment through outdoor expeditions.

LAMDA Grade 4 (Public Speaking) – developed confidence and communication through performance and assessment.

Timeline

BA - Politics and International Studies

The University of Warwick
10.2024 -

High School - GCSES and A-levels

Durham High School For Girls
09.2022 - 06.2024

Early Years Support Assistant

Durham High School
09.2022 - 07.2024

Hospitality Events Server

Durham High School
09.2022 - 07.2024

Client Services Representative

DGAP UK Ltd
08.2022 - 08.2025

Porsche Summer Intern

Porsche Teesside
06.2022 - 08.2022
Mia Pegram