Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Mia Jarvis

Wrexham,Wrexham

Summary

Dedicated professional with a strong focus on hospitality and customer service excellence. Demonstrates outstanding customer service skills, adept at handling customer feedback, and managing sections efficiently. Known for creativity, excellent memory recall, and the ability to remain calm under pressure. Strong problem-solving abilities combined with flexibility, teamwork, and time management skills enhance team collaboration and sales promotion efforts. Committed to delivering exceptional service while pursuing opportunities for career advancement in the hospitality industry.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Waitress

The fat Boar
Wrexham, Wrexham
09.2023 - Current
  • Managed table settings for enhanced dining experience.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Helped in the kitchen doing deserts
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Helped out with bar work
  • Trained new workers
  • Greeted and escorted guests to tables.
  • Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
  • Handled return and refund requests from dissatisfied customers tactfully.

During my time so far within this company I have also worked in three more of their other restaurants.

I have worked in The Buck, in Bangor On Dee, The CarniBoar, Wrexham and The Croes Howell, Wrexham. All of these restaurants are connected and i have helped out in them all when they needed it. I have helped with events, such as BBQ's, Funerals or Birthday party's. I always volunteer to help out if they need. I have made lots of new friends whilst working within this company and met so many people. I have the same job role in each restaurant, however its nice to learn how each restaurant does things different and it builds up my experience.

Waitress

Toast cafe and deli
wrexham , Wrexham
10.2022 - Current
  • This was my first job i ever got. I was still in High School when i started this job and i have kept it since. It has taught me so much about hospitality and dealing with customers.
  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Barista skills
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Provided a welcoming atmosphere to customers, promoting return visits.

Education

NCFE level 3 diploma in travel and tourism - Travel and Tourism

Yale College Cambria
Wrexham
09.2023 - 05.2025

GCSEs - GCSE

Darland High school
wrexham
09.2019 - 06.2023

Skills

  • Outstanding customer service
  • UK driving license
  • Customer feedback handling
  • Enthusiastic communicator
  • Section management
  • Customer Service
  • Cash handling
  • creativity
  • Excellent memory recall
  • Hospitality-Focused mindset
  • Familiarity with allergen guide
  • Dietary requirements understanding
  • Level 2 food safety course completed
  • Problem solving
  • Flexibility
  • Teamwork
  • Time management
  • Team collaboration
  • Sales promotion
  • Calm under pressure

Affiliations

  • One of my favourite activities to do in my spare time is going to the gym. It's not just about working out for me, it’s a place where I can unwind and take care of both my physical and mental well-being. I especially love spending time in the sauna and swimming.
  • One interest of mine is Traveling and exploring new cultures, enhancing my ability to connect with individuals from diverse backgrounds.

Accomplishments

Bronze Wrexham ambassador award.

Head girl during High school, this helped build my leadership skills and boosted my confidence.

First Aid training during college.


One big accomplishment:

During college, I had the amazing opportunity to volunteer abroad with my entire class on a 9-day trip to Tenerife. We worked with a local organisation called the Atlantic Whale and Dolphin Foundation (AWDF), which is dedicated to protecting marine life. As part of this experience, I had the chance to go out on boats to observe whales and dolphins in their natural habitat, which was incredible.

In addition to the marine conservation work, we also spent time supporting a local animal shelter. I worked closely with K9 Tenerife, a dog shelter that rescues and rehomes abandoned dogs. I visited the shelter nearly every day to walk and care for the dogs. As part of our volunteering, each of us was assigned a project to contribute to the cause, mine focused on fundraising for K9.

On my final day, I visited several popular tourist areas to collect donations and raise awareness for the shelter. It was an amazing feeling to know that I could make a real difference, not just through hands-on help but also by gathering resources to support the shelter’s ongoing work. I loved being able to contribute to such a meaningful cause and support the welfare of these animals.

Certification

UK driving license


Languages

English
Fluent

References

References available upon request.

Timeline

Waitress

The fat Boar
09.2023 - Current

NCFE level 3 diploma in travel and tourism - Travel and Tourism

Yale College Cambria
09.2023 - 05.2025

Waitress

Toast cafe and deli
10.2022 - Current

GCSEs - GCSE

Darland High school
09.2019 - 06.2023
Mia Jarvis