Mia Ferrer
Abingdon ,Oxfordshire
Summary
Focused and customer-oriented individual with strong communication and interpersonal skills. Experienced in working within fast-paced environments, with the ability to multitask effectively and remain detail-focused under pressure. Skilled in problem-solving, handling customer enquiries, and resolving complaints with professionalism and tact.
Strong team player with excellent organisational and research skills, committed to delivering high-quality service and supporting positive customer experiences. Motivated to contribute to a collaborative team environment and help build long-term customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work history
Support worker
HFT
Abingdon , Oxfordshire
2022.05 - Current
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted in maintaining a clean environment for improved client health.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Administered medication according to schedule, promoting optimal health outcomes.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Front of house and bar assistant
Mitchell’s and butlers
Oxford , Oxfordshire
2021.04 - 2023.04
- Managed difficult customers professionally, maintaining a positive atmosphere.
- Checked ID cards diligently to ensure legal drinking age compliance.
- Handled cash till efficiently for smooth transactions.
- Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.
- Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
Care assistant
Bridge house Care Home
Abingdon , Oxfordshire
2020.01 - 2021.04
- Assisted in daily living activities for enhanced patient comfort.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Customer service assistant
Card Factory
Abingdon , Oxfordshire
2016.11 - 2018.07
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted customers with product inquiries for enhanced shopping experience.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Improved customer relations by managing customer complaints effectively.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Customer service advisor
Achilles information Limited
Abingdon, Oxfordshire
2017.08 - 2018.02
- Handled high volume of calls daily for faster issue resolution.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
Contact center agent
Hartwell PLC
Botley, Oxfordshire
2017.03 - 2017.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
GCSEs - Sociology
Fitzharrys secondary school
Oxford06.2016
GCSEs - Geography
Fitzharrys secondary school
Oxford06.2016
GCSEs - Business Administration and Management
Fitzharrys secondary school
Oxford06.2016
GCSEs - Mathematics
Fitzharrys secondary school
Oxford06.2016
GCSEs - Science Education
Fitzharrys secondary school
Oxford06.2016
GCSEs - Food and Nutrition
Fitzharrys secondary school
Oxford06.2016
GCSEs - English Literature
Fitzharrys Secondary school
Oxford06.2016
GCSEs - English Language
Fitzharrys secondary school
Oxford06.2016
Skills
- Self-Management
- resilience in difficult situations
- Finance management
- Assertiveness
- Communication excellence
- Customer complaint management
- Keen problem solver
- Well-organised multitasker
- Customer engagement
Timeline
Support worker
HFT
2022.05 - Current
Front of house and bar assistant
Mitchell’s and butlers
2021.04 - 2023.04
Care assistant
Bridge house Care Home
2020.01 - 2021.04
Customer service advisor
Achilles information Limited
2017.08 - 2018.02
Contact center agent
Hartwell PLC
2017.03 - 2017.07
Customer service assistant
Card Factory
2016.11 - 2018.07
GCSEs - Sociology
Fitzharrys secondary school
GCSEs - Geography
Fitzharrys secondary school
GCSEs - Business Administration and Management
Fitzharrys secondary school
GCSEs - Mathematics
Fitzharrys secondary school
GCSEs - Science Education
Fitzharrys secondary school
GCSEs - Food and Nutrition
Fitzharrys secondary school
GCSEs - English Literature
Fitzharrys Secondary school
GCSEs - English Language
Fitzharrys secondary school