Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Instagram profile
Timeline
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Mia Brown

Pyle,County Borough of Bridgend

Summary

As a current Business Management student at Swansea University. I am an outgoing and hardworking individual with a passion for customer service after over 5 years of experience. Eager to contribute my skills and learn new challenges in a dynamic work environment. I am a motivated individual to enhance skills by setting up my own eyelash and eyebrow business. My keen interest in customer satisfaction stems from my genuine enjoyment of interacting with diverse customers.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Lash technician

Self employed
Pyle, Bridgend
02.2024 - Current
  • Qualified in all types of lash extensions as well as eyebrow laminations, wax and tint.
  • Set up my own business mainly built from Instagram with 300+ followers.
  • Used apps such as Capcut to create videos for promotion.
  • Performed patch tests, ensuring safety and minimising possible allergic reactions.
  • Increased client comfort by ensuring a clean and hygienic work area.
  • Applied lash extensions for enhanced look.
  • Improved client satisfaction with personalised consultations.
  • Maintained up-to-date knowledge of industry trends to provide best service.
  • Provided excellent customer service leading to repeat bookings.


Retail sales associate

MLS RETAIL
Porthcawl, County Borough of Bridgend
02.2024 - Current
  • Provided product knowledge to customers for informed purchases.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Maintained tidy sales floor to enhance shopping experience.
  • Dealt with returns, ensuring customer satisfaction.
  • Managed stock levels for optimal store performance.
  • Created social media posts to sell products online using Capcut and Instagram.

Server

P Sidolis & Sons
Porthcawl, County Borough of Bridgend
06.2020 - 02.2024
  • Serve customers at the counter for coffee, tea, ice-cream and food.
  • Delivered impeccable service for all customers, ensuring an enhanced dining experience.
  • Ensuring end of day cleaning tasks are followed through, maintaining hygienic conditions in the restaurant.
  • Demonstrated safe food handling standards at all times using information from my level 2 food and hygiene award.
  • Handled cash transactions, guaranteeing accurate bill payments.

Waitress

P Sidolis & Sons
Porthcawl, County Borough of Bridgend
05.2019 - 02.2020
  • provided excellent service to customers, including taking orders and delivering food/drinks.
  • Prepared food and drinks for customers at excellent cleanliness standards.
  • Maintained cleanliness of tables for new arrivals.
  • Washed dishes when needed.
  • Advanced team efficiency by assisting in training new waitstaff members.

Education

Bachelor of Science - Business Management

Swansea University
Swansea
09/2022 -

A-Levels - Textiles, French, Business and Welsh Bacc

Porthcawl Comprehensive School
Bridgend
09/2020 - 06/2022

GCSEs -

Porthcawl Comprehensive School
Bridgend
09/2018 - 09/2020

Skills

  • Strong organisational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to provide friendly and helpful assistance to customers
  • Maintaining a positive and friendly demeanour with customers and colleagues
  • Creating a trust worthy environment to maintain clients


Affiliations

  • Beauty and Fashion trends
  • Playing golf
  • Social media content creation

Certification

  • LIBF award.
  • Food and Hygiene award level 2
  • Guild Training International qualification Professional Standards for Therapists.
  • Guild Training International qualification Semi-permanent, Individual eyelash extensions.
  • Taylored for you certificate for Threading, Tailored Brows, and Brow lamination.

Instagram profile

@lashesbymiagrace

Timeline

Lash technician

Self employed
02.2024 - Current

Retail sales associate

MLS RETAIL
02.2024 - Current

Server

P Sidolis & Sons
06.2020 - 02.2024

Waitress

P Sidolis & Sons
05.2019 - 02.2020

Bachelor of Science - Business Management

Swansea University
09/2022 -

A-Levels - Textiles, French, Business and Welsh Bacc

Porthcawl Comprehensive School
09/2020 - 06/2022

GCSEs -

Porthcawl Comprehensive School
09/2018 - 09/2020

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Mia Brown