Esther Akitoye
Wolverhampton,Wolverhampton
Summary
Client-focused professional with experience in administrative support and service delivery. Engages clients to enhance satisfaction and resolve issues efficiently. Supports office operations through effective data management and correspondence, ensuring a clean and safe environment.
Overview
4
4
years of professional experience
Work History
Lash Technician
Home based
Wolverhampton, West Midlands
01.2023 - 12.2026
- Performed different eyelash extension treatments based on client requests.
- Maintained high standards of hygiene and cleanliness, sterilising tools before and after each use.
- Built a loyal client base through exceptional service and word-of-mouth recommendations.
- Applied eyelash extensions with precision and attention to detail for optimum client care.
- Educated clients on the differences between synthetic and natural lash extension options.
Office Assistant
Legal Affairs solicitors
Wolverhampton, West Midlands
04.2025 - 04.2025
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Responded to incoming requests for information or forwarded to the appropriate individual.
- Received, routed and distributed incoming mail and parcels.
- Maintained stringent records of external correspondence.
Front of House Member
Crispy duck express
Wolverhampton, West Midlands
12.2024 - 03.2025
- Engaged with guests to gather feedback on their experience, using insights to drive improvements in service and menu offerings.
- Compiled daily reports on customer numbers, sales, and any incidents, contributing to the operational efficiency of the establishment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Used [Software] to process orders.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts, ensuring a seamless checkout experience.
- Maintained a tidy and hygienic front-of-house area, adhering to health and safety standards to provide a safe environment for guests.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
Education
GCSEs - General secondary education
Thomas Telford UTC
Wolverhampton, WLV01-2026
Skills
- Organisational skills
- Lash application techniques
- Client consultation
- Customer service
- Communication skills
- Time management
- Appointment scheduling
- Multitasking proficiency
Languages
English
First Language
Spanish
Intermediate
B1
Timeline
Office Assistant
Legal Affairs solicitors
04.2025 - 04.2025
Front of House Member
Crispy duck express
12.2024 - 03.2025
Lash Technician
Home based
01.2023 - 12.2026
GCSEs - General secondary education
Thomas Telford UTC