Mia Bell
Glasgow,Scotland
Summary
Skilled Hospitality Supervisor with experience in fast-paced, premium restaurant settings. Led front-of-house teams to deliver exceptional service and resolve guest issues effectively. Collaborated with management to streamline operations and uphold brand standards during peak periods.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Restaurant supervisor
Gaucho
Glasgow, City Centre
2024.10 - Current
- Coordinated staff to ensure seamless service during peak restaurant hours.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Trained new hires and established mentoring relationships to uphold performance standards.
- Collaborated with team to assess needs and enhance guest experience prioritisation.
Restaurant supervisor
Chaophraya
Glasgow, City centre
2022.10 - 2024.10
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Trained new staff members, leading to improved service standards.
- Managed inventory to avoid shortages and reduce waste.
Waitress
Southside Bar and Restaurant
Glasgow, East Renfrewshire
2021.12 - 2022.09
Waitress
San Vincenzo
Glasgow, East Renfrewshire
2021.06 - 2021.12
Education
Bachelor of Business Administration - Business Management
University of Strathclyde
Glasgow 2021.09 -
Certification
- Food Safety
- Fire Awareness
- Health & Safety
- Scottish Alcohol Licensing Policy
- Allergen Awareness
Timeline
Restaurant supervisor
Gaucho
2024.10 - Current
Restaurant supervisor
Chaophraya
2022.10 - 2024.10
Waitress
Southside Bar and Restaurant
2021.12 - 2022.09
Bachelor of Business Administration - Business Management
University of Strathclyde
2021.09 -
Waitress
San Vincenzo
2021.06 - 2021.12