Mia Beasley
Sanderstead,Croydon
Summary
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Barista
Priscilla’s tea room
Sanderstead, Croydon
02.2023 - Current
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Fast Food Crew Member
Hardy’s fish and chips
Sanderstead, Croydon
07.2018 - Current
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Maintained high standards of service in fast-paced dining settings, serving 100+ customers daily.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
- Maintained efficient workflow, providing cover in case of staff absence.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Optimised customer comfort by ensuring immaculate presentation of store.
- Performed cleaning duties to prevent accidents in dining and food preparation areas.
- Minimised customer complaints by anticipating and identifying issues and initiating prompt corrective action.
Bar staff/ waitresses
The harrow in
Warlingham, Surrey
09.2021 - 04.2022
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.w
- Handled and moved supplies between stores and bars for restocking and storage.ait
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Education
Diploma of Higher Education - Aviation
East Surrey College
Redhill 09/2020 - 06/2021
Diploma of Higher Education - Cabin crew
East Surrey College
Redhill 09/2019 - 06/2020
GCSEs - English-4 Maths -5
Warlingham School
Warlingham 09/2018 - 06/2019
Skills
- Beverage preparation
- Food preparation and safety
- Safe food handling practices
- Sales expertise
- Extensive hospitality background
- Table service
- Upbeat, outgoing and positive
- Customer service
- Order management
- Complaint management
- Cash handling
- Positive customer interactions
Timeline
Barista
Priscilla’s tea room
02.2023 - Current
Bar staff/ waitresses
The harrow in
09.2021 - 04.2022
Fast Food Crew Member
Hardy’s fish and chips
07.2018 - Current
Diploma of Higher Education - Aviation
East Surrey College
09/2020 - 06/2021
Diploma of Higher Education - Cabin crew
East Surrey College
09/2019 - 06/2020
GCSEs - English-4 Maths -5
Warlingham School
09/2018 - 06/2019
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