Mia Allen

• Top salesperson 2025 (and for first quarter of 2026)
• Owned the end-to-end outbound sales motion, consistently exceeding monthly, quarterly and annual targets for Sales Qualified Leads (SQLs) through a high-cadence strategy of cold calling, personalized emailing, and LinkedIn Sales Navigator outreach. Developed a repeatable 'playbook' for prospecting into varied departments, focusing on high-value stakeholders
• Onboarded well-known brands such as Mercedes Benz, Supercheap Auto, Bunnings, BYD, Repco, Boral
• Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
• Sold B2B data products, advertising placements, and referral listings to organisations targeting Australian and NZ Government, Education and Healthcare buyers
• Responsible for my own time management, routine, work ethic and motivation.
• High retention rate of long standing clients
• Managed a portfolio of commercial clients, advising on how to position their services effectively to public-sector decision makers
• Ran a consultative sales process, identifying client objectives and tailoring database access and advertising solutions accordingly
• Built and maintained long-term relationships with senior stakeholders across government-adjacent and B2B organisations
• Owned the end-to-end sales cycle: prospecting, needs analysis, proposal development, negotiation, and renewal
• Worked autonomously in a target-driven environment, consistently managing pipeline and forecasting revenue
• Developed strong understanding of organisational structures, procurement processes, and decision-maker mapping
• Contributed to repeat business through relationship management and strategic account servicingMaintained long term relationships with international clients
• Crafted compelling pitches for securing high-value deals with clients.
• Increased customer engagement by delivering high-quality product demonstrations.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Boosted sales revenue through aggressive and targeted marketing strategies.
• Enhanced sales through persuasive communication with potential customers.
• Negotiated successful deals to secure client loyalty.
• Handled end-to-end sales cycle from initial contact through closing the deal.
• Communicating with high-level decision makers; Global CEOS etc
• Built up an excellent local market knowledge

• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Tailored pitches according to individual consumer preferences to increase conversion rates.
• Expanded client base through targeted outreach initiatives.
• Received and screened high volume of internal and external communications, including emails and calls throughout the day.
• Received a generous salary increase within 8 months.
• Organised files, developed spreadsheets, faxed reports and scanned documents.
• Maintained reception area in orderly manner to provide visitors with positive first impression of company.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Exceeded specific team goals by partnering with staff to share and implement best practices.
• Purchased new fencing supplies, analyzing projections and current inventory levels to minimize spend.
• Followed government rules of sanitation during the Covid-19 pandemic. (e.g antibacterial spray surfaces and card machine after the use of every customer)

• Collaborated with management on promotional strategies for better business visibility.
• Excelled in the upselling of products and dishes
• Managed employee schedules, resulting in efficient shift planning.
• Handled cash transactions accurately whilst ensuring secure storage of earnings.
• Trained staff members for enhanced productivity.
• Enhanced team morale with regular motivation and engagement activities.

• Developed influencer and UGC campaigns to generate new leads and revenue growth.
• Maintained an extensive knowledge of all products and services offered, assisting in informative customer interaction.
• Crafted compelling pitches for securing high-value deals with clients.
• Championed cross-selling initiatives to maximise sales volume and profit margins.
• Increased Instagram engagement through strategic interaction with hashtags and follower comments.
• Monitored KPIs and provided weekly, monthly and quarterly performance reporting.
• Capitalised on brand management and engagement opportunities via monitoring of social networks and tools.
• Managed social media content, boosting profile views through target audience engagement.
• Developed marketing plans to support department strategies.
• Generated new leads through proactive networking efforts.
• Coordinated online marketing campaigns on all social networks to increase brand awareness.

• Successfully managed a team of 20 staff members.
• Recently stepped in as General Manager of the establishment (hotel, restaurant and bar) for 3 weeks whilst management was away (Jan 2023).
• Organised and orchestrated special events and functions, including regular wedding receptions, wakes, birthday parties and corporate lunches.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Helped develop the business’ social media pages through posts, promotional videos and pictures.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
• Ensured exceptional health and safety standards by closely monitoring restaurant operations.
• Gained experience in all restaurant activities, including waiting, bar and front of house.
• Increased customer satisfaction by resolving issues.
• Worked closely with chefs to write menus.
• Designed efficient rotas weekly.
• Recruited top-performing candidates to build staff retention and team performance.

• Created reels, Tik toks, video collages to boost social media publicity

• Took high quality pictures of activities, food and diving to attract more guests

• Performed to a high level during very busy events of 350+ guests on the boat, making technical cocktails and drinks efficiently.
• Convinced high-end customers to invest in high-end alcohol e.g Clase Azul Reposado
• Completed preparation to the best of my ability; making large volume cocktail batches, welcome drinks and preparing garnishes for service.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

• Thrived in a three-Michelin star restaurant (one of the top 50 restaurants in the world)
• Retained and expressed a great deal of knowledge of the menu and ingredients. Sketch’s menu contains around 3-5 unique plates each course with around 10 ingredients used in each plate with lots of different cooking techniques used. There was an a la carte menu, a 5 course and a 12 course dinner. We would be required to know each ingredient extremely well. For example, how it was used in the dish, where it was from, how it is retrieved, how it tastes, texture, smell and more.
• Understands how to navigate and excel in a high-end, high expectation role, upkeeping the companies reputation
• Delivered high level of attention to detail during endless hours of Mise en place.
• Retained exceptionally high standards during the busy services.
• Guided high profile guests and celebrities through dining rooms and provided needed assistance.
• Researched and retained knowledge about an extensive list of products on the menu.
• Had the ability to answer any questions the guests had asked with confidence. This could have included questions about the food, chefs, wine and history of the building, company and establishment.
• Calculated charges, issued bills and collected payments.
• Delivered exceptional service by greeting and serving customers in a timely, welcoming manner.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Kept carpets and floor clear of debris.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Trained new staff members exceptionally well.
• Oversaw and guided the runners activities and jobs.
• Thoroughly understood all allergens and dietary requirements.

• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages. The bar was exceptionally busy, especially when we very often would display the World Cup football games for the village.
• Recommended food-drink pairings.
• Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Collected money and made change.
• Made engaging connections with guests to create loyalty.
• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
• Delivered food and beverage orders within established time frames
• Stopped service to any adult furnishing alcoholic beverages to minor.
• Maintained full knowledge of bar and menu items and made recommendations.
• Changed beer kegs.
• Maintained bar stocks, replenishing daily as necessary.
• Performed closing duties including cleaning, sanitizing and replenishing.
• Devised unique events and special promotions to drive sales.
• Managed customer service by training staff, overseeing operations and resolve issues quickly.
• Executed drink service for over 100 guests at large event (e.g we did lots of wakes and weddings).

• Led, managed and directed team members on effective methods, operations and procedures, working together with an excellent harmonious attitude to deliver a faultless service.
• Successfully managed, guided and took charge of a team of, on average, 12 people.
• Served a restaurant of approximately 40 customers indoors, 20 in the garden, relaying three times to deliver a service to about 150-200 covers during a Sunday lunch. During busy evenings we would complete a service of about 70 covers.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Showed residents to their rooms upstairs .
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Built two fires at the beginning of every shift, which warmed the atmosphere within the pub/restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Correctly calculated inventory and ordered appropriate supplies.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Carefully helped select, train and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• (My first paying job)
• Checked menus to verify current selection availability and cleanliness.
• Greeted guests in pleasant and courteous manner.
• Kept carpets and floor clear of debris.
• Used hot water, bar mops and sanitising or cleaning products to wipe down kitchen and food preparation areas.
• Provided friendly and courteous service to all guests.

• Welcomed guests and settled them into accommodation, giving them all information needed and asking for any requests they had
• Making friends with the guests and making them feel at home
• Resolving guest complaints effectively
• Creatively organising daily events in the facility for the guests
• Assisting the bar staff/waiters and managers with anything they need
• Generally socialising with guests, keeping the vibe upbeat and chill

Similar to The Perch and Pike.

Our team was a little smaller at Home Sweet Home (HSH). (about 10 waitresses/waiters). The restaurant was larger than The Perch and Pike, as they had about 5 different parts of the restaurant, intended for use at different times of the day, different mood/lighting and special events too.

For example, we had the luxury of a quirky 'Barrel table' for two customers to sit inside the barrel seats by a beautiful open window. This was great for a sunny day. Many regulars often came back to sit at this table.

We would serve about 100 covers on a Sunday at HSH. Week day lunchtimes were fairly busy; on average 50 covers. It wasn't too busy during the week day evenings. I was always in love with the food here- it was constantly very creatively presented and every flavor was well thought out. The chefs were fantastic.

• Worked at a few large events for a local catering company.
• Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
• Maintained immaculate presentation of dinnerware, using high end polishing techniques to minimise the appearance of fingerprints.
• Delivered friendly and efficient food service in a high-volume events restaurant, serving up to 250 guests per shift.

• Creatively took the plunge to start a business of my own during a crisis OF Covid-19 lockdown. I baked during the day from 7am-8pm twice weekly and delivered them locally afterwards, freshly baked.
• After evaluation, decided to increase production of 'Cadbury's Triple Chocolate Brownies and Lotus Biscoff Brownies' by 200% weekly, resulting in 400% profit (e.g baking 24 batches instead of 12 batches each week/bake-day)
• Asked my customers what they would like to see on my menu, listened and successfully acted on their responses.
• Cleaned and maintained kitchen equipment and oven to a high standard. (also, after every batch antibacterial - Covid -19)
• Established merchandising, sales and profit objectives.
• Packaged and labelled baked goods with accurate descriptions and ingredients/allergens.
• Resolved customer concerns in a positive and constructive manner.
• Communicated regularly with quick responses to customers
• Complied with all health and safety codes.

• Was left in sole charge of children, picked up from school and drove to activity centres.
• Assisted with housework such as laundry and cooking.
• Kept children's areas neat and clean.
• Handled daily administrative tasks efficiently to minimise time away from children, including updating attendance and requesting new supplies.
• Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
• Prepare meals (baby and small child)
• Nappy changing, putting to bed
• Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Used positive reinforcement techniques to promote patience and other good behaviours in children.
• Kept areas clean, organised and stocked, and sanitised surfaces and toys each day.
• Consulted with families to discuss activities and behaviours of each child.
• Shopped for supplies, food and clothes for children and family members.

• Adhered to set timeframes to maintain consistency with nighttime routines.
• Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
• Developed creative games and activities, providing opportunities for learning and development of core skills.
• Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
• Prepared healthy and nutritious meals to specific dietary requirements.
• Developed engaging, stimulating activity programmes, following parent guidelines to meet development goals.
• Taught children safe behaviour while crossing streets, using climbing frames and cycling.
• Developed strong bonds with children through compassionate verbal and physical interaction.