Meusa Chandramohan
Croydon
Summary
Dynamic professional with a proven track record at Epsom And St Helier University Hospital, enhancing patient experience and maintaining high accuracy in specimen handling. Demonstrated leadership at Superdrug, significantly improving team productivity and customer satisfaction. Skilled in Microsoft Office and adept at fostering teamwork and collaboration. Achieved notable advancements in safety processes and daily workflow improvement.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Epsom And St Helier University Hospital
03.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Safeguarding patients by following protocol involving sharps disposal, infection control and bio-hazardous waste disposal procedures.
- Trained and performed various techniques for obtaining blood from patients of various ages with confidence.
Supervisor/Team Leader
Superdrug
10.2016 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Retail Sales Advisor
WHSmith
07.2016 - 10.2017
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Provided friendly service and assis clients by promoting loyalty, satisfaction and sales.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
Education
Phlebotomy Certificate Of Competence
Maxis Healthcare, Phlebotomy Training Live Session
Southall, United Kingdom10-2023
Master of Science - Forensic Medical Science
Queen Mary University Of London
London, E1 4NS09-2021
Bachelor of Science - Forensic Science
London South Bank University
London, SE1 0A09-2017
Harris Academy Merton
Mitcham, CR4 1BP09-2017
Archbishop Lanfranc School (GCSEs)
Croydon09-2014
Kingsley Primary School
Croydon, United Kingdom09-2014
Skills
- Team work and collaboration
- Daily workflow improvement
- Safety processes and procedures
- Customer satisfaction
- Microsoft Office (Word, Powerpoint, Excel)
Additional Information
I had the privilege to talk an Area sales manager, Yashal Usmani that works for THD S.P.A a medical tech company who specialise in minimal invasive technique for haemorrhoids surgery, and currently in the process to arranging a shadowing experience to provide me an insight to her day to day life as an area sales manager.
Timeline
Phlebotomist
Epsom And St Helier University Hospital
03.2024 - Current
Supervisor/Team Leader
Superdrug
10.2016 - 03.2024
Retail Sales Advisor
WHSmith
07.2016 - 10.2017
Phlebotomy Certificate Of Competence
Maxis Healthcare, Phlebotomy Training Live Session
Master of Science - Forensic Medical Science
Queen Mary University Of London
Bachelor of Science - Forensic Science
London South Bank University
Harris Academy Merton
Archbishop Lanfranc School (GCSEs)
Kingsley Primary School
Similar Profiles
Annabelle Louise MeadowcroftAnnabelle Louise Meadowcroft
Specialist Nurse Paediatric Bereavement at Epsom and St Helier University HospitalSpecialist Nurse Paediatric Bereavement at Epsom and St Helier University Hospital
Hadil AttalHadil Attal
IT trainer at Epsom&St Helier Hospital University TrustIT trainer at Epsom&St Helier Hospital University Trust
Veronica BobirscVeronica Bobirsc
Junior Sister at St George's, Epsom and St Helier Hospital GroupJunior Sister at St George's, Epsom and St Helier Hospital Group