Mert Erdem

• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Organised regular coaching and training exercises with staff to build motivation.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Performed monthly and quarterly employee performance appraisals.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
• Conducted regular branch staff meetings to communicate goals and objectives.

This Company had been shut down as per my Move over to my Latest Job.

This job was more retail as per customers had shown up and had to sell on site.

Managed over 4 Technicians and dealt with over 1200 tyres, Stock allocation and parts.

• Planned and managed resources and budget to support and deliver objectives.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Facilitated accurate evaluation of garage performance.

• Organised team workflow, working within agreed budgets and schedules.
• Oversaw staff leave planning, guaranteeing year-round consistent level of resources.
• Led workshop team, motivating and providing training in best practice where necessary.
• Reviewed job cards and technical drawings to efficiently allocate team resources.
• Implemented staff training and development to improve team expertise and performance.
• Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
• Managed safe use of workshops in compliance with relevant legislation.

• Managed staff rotas, planning workloads effectively and strategically.
• Maintained documents and records to comply with internal policies and external regulations.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Dealt with customer complaints and rectified product and service issues.
• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Offered instruction, coaching and motivation for enhanced team morale.
• This was my first job as per started in mechanics and i believe to work in the vehicle repair industry you need to know about vehicles, because 90% of the sales and diagnosis come from the managers/supervisors.