Sophie Wright
Maidenhead,Windsor and Maidenhead
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Branch manager
The Works
Taplow, Buckinghamshire
02.2023 - Current
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Built and nurtured customer relationships to retain business and loyalty.
- Set team performance goals and monitored progress to encourage attainment.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Evaluated staff and customer feedback to improve branch operations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Barista
Starbucks Coffee
Aylesbury, Buckinghamshire
11.2022 - 03.2023
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Co-lo assistant manager
Card Factory
High Wycombe, Buckinghamshire
02.2020 - 01.2022
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Keyholder
Yours Clothing
High Wycombe, Buckinghamshire
03.2018 - 08.2019
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Remained up-to-date on new products and trends to promote increased sales.
- Supported store manager in all aspects of store operations for increased efficiency.
- Maintained clean and functional checkout areas to avoid safety issues.
- Boosted sales through effective upselling and cross-selling techniques.
- Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Store assistant bakery
Asda
High Wycombe, Buckinghamshire
09.2016 - 11.2017
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Education
A-Levels - Maths, biology, chemistry
Berkshire College of Agriculture (BCA)
Maidenhead 09.2012 - 07.2014
Skills
- Strong team-builder
- Multi-tasking ability
- Relationship management
- Customer service
- Organised and efficient
- Excellent time management skills
- Complex problem solving
- People-oriented
- Verbal/written communication
- Proficient in MS Office
- Analytical
- Friendly and polite
- Flexible
- Approachable
Affiliations
- Cooking/baking
- Writing
- Hiking
- National trust days out
Languages
Dutch
Fluent
French
Elementary
German
Elementary
References
References available upon request.
Timeline
Branch manager
The Works
02.2023 - Current
Barista
Starbucks Coffee
11.2022 - 03.2023
Co-lo assistant manager
Card Factory
02.2020 - 01.2022
Keyholder
Yours Clothing
03.2018 - 08.2019
Store assistant bakery
Asda
09.2016 - 11.2017
A-Levels - Maths, biology, chemistry
Berkshire College of Agriculture (BCA)
09.2012 - 07.2014
Similar Profiles
Nick MatherNick Mather
Senior Account Manager at The WorksSenior Account Manager at The Works
Paula AgriaPaula Agria
Sales Assistant /Key Holder at The WorksSales Assistant /Key Holder at The Works
Sivakorn PhattaramanitSivakorn Phattaramanit
Technician at The WORKSTechnician at The WORKS