Merran Johnston
Lerwick,Shetland Islands
Summary
Emotionally intelligent professional with a strong ability to understand and appease diverse personality types. Demonstrates exceptional service skills, ensuring the best possible experience for clients. Calm under pressure with proven problem-solving abilities. Excellent communication skills, adept at team building and leadership. Experienced in public relations, social media marketing, quality assurance, upselling, and accounting. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Administration and Accounts
JW Gray & Co
Lerwick, Shetland Islands
2018.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Very good with customers, preferred member of staff for customers.
- Very willing and open to take on new tasks and build on my knowledge of the business.
- Handled cash professionally while always logging and proving each job.
- Had authority over company bank account and paying suppliers.
- Used Sage Accounts to pay Thule and Marlex staff for 4 years.
Waitress
The Dowry
Lerwick, Shetland Islands
2022.05 - 2023.12
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Managed table settings for enhanced dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Very good at reading customer needs and moods.
- Very capable of fixing any tense situation or mistake made by colleagues.
- Cocktail making and wine knowledge.
Administration and Accounts
Sinclairs Taxis
Lerwick, Shetland Islands
2014.11 - 2018.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Sage Accounts to pay drivers
Cleaner
Alderlodge B&B
Lerwick, Shetland Islands
2010.01 - 2011.12
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Extreme attention to detail when changing a room.
- Always capable of completing all jobs allocated to me in a more than timely manner while not failing in the execution.
- Very polite and knowledgeable on customer relations.
Education
Certificate of Higher Education - Multi
Anderson High School
Shetland Islands 2009.05 - 2014.05
Skills
I would describe myself as extremely emotionally intelligent Capable or understanding and appeasing all personality types Very good at service, and happy to make sure anyone has the best experience they can possibly have with the service I am providing
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Public Relations
- Social media marketing
- Quality Assurance
- Upselling
- Accounting
- Fast Learner
- Efficient
Timeline
Waitress
The Dowry
2022.05 - 2023.12
Administration and Accounts
JW Gray & Co
2018.11 - Current
Administration and Accounts
Sinclairs Taxis
2014.11 - 2018.09
Cleaner
Alderlodge B&B
2010.01 - 2011.12
Certificate of Higher Education - Multi
Anderson High School
2009.05 - 2014.05