Meron fantay Kaleb
Addis Ababa,Ethiopia
Summary
Professional with experience in sales, data clerk, customer service and administrative assistance. Motivated and customer-focused professional with background in administrative assistance, data entry and customer service. Competent in managing large call volumes, interacting with clients and professionally and efficiently responding to questions. Demonstrated capacity to establish trusting connections with clients, comprehend their problems and provide solutions that increase client loyalty and satisfaction. Competent with data management software and Microsoft Office with strong communication and organising skills. A versatile team player dedicated to delivering excellent service who flourishes in hectic settings. I'm now looking for a job in retail or sales where I can use my goal-oriented mindset attention to detail, and interpersonal skills to produce results and support company expansion.
Overview
4
4
years of post-secondary education
1
1
Certification
Work history
Waitress assistant
Pizza Hut Surrey Quays
London
Greet customers and guide them to their tables.
Take food and drink orders accurately.
Serve meals and beverages in a timely and professional manner.
Make sure cleanliness of tables and dining areas.
Handled customer requests and ensured a positive dining experience.
Customer assistant
Whitechapel casino
London
- Managed high-pressure situations with ease, ensuring customer satisfaction.
- Greeting customer and serve them with drink and snacks.
- Fix any issue raised with the machine.
Tourism Officer
Dynasty Ethiopia Tours
Addis Ababa, Ethiopia
- Oversaw all travel-related logistics, building itinerary.
- Using spreadsheets and filing systems, kept up-to-date customer records, travel papers, and booking data.
- Resolved travel issues quickly and to ensure customer satisfaction and a seamless travel experience.
- Achievements/Tasks
Call Centre Operator
Shutterfly
Addis Ababa, Ethiopia
- Assisted customers with difficulties they face while using shutterfly website via phone.
- Professionally and promptly handled large numbers of incoming and outgoing customer calls.
- Achievements/Tasks
Data Clerk
BST College
- Utilized data entry software and office tools to streamline task and support team operation
- Enter, retrieve and organize data for reporting, analyzing administrative use.
- Achievements/Tasks
Waitress
Desalgen cafe and Restaurant
- Table management, welcome and assist customers warmly
- Taking orders: Listen carefully, answer menu questions, suggest items and relay orders accurately, make them feel at home.
- Achievements/Tasks
Education
Bachelor's of Science -
Unity University
Addis Ababa, Ethiopia 2018.01 - 2022.04
Skills
- Communication
- Team work
- Time management
- Adaptibility
- Problem solving
- Hospitality
Certification
Certification in English Language
LANGUAGES
English
Full Professional Proficiency
INTERESTS
Reading personal development books, Public speaking and debating, Traveling and exploring new cultures, Swimming, Attending exhibitions and poetry nights
PERSONAL PROJECTS
Tourism projects at Dynasty Ethiopia Tours (01/2024 - 01/2025)
Affiliations
- Dynasty Ethiopia Tours (01/2024 - 01/2025)
- Shutterfly (01/2023 - 01/2024)
- BST College (01/2022 - 02/2023)
- Desalgen cafe and Restaurant (01/2021 - 01/2022)
Timeline
Bachelor's of Science -
Unity University
2018.01 - 2022.04
Waitress assistant
Pizza Hut Surrey Quays
Customer assistant
Whitechapel casino
Tourism Officer
Dynasty Ethiopia Tours
Call Centre Operator
Shutterfly
Data Clerk
BST College
Waitress
Desalgen cafe and Restaurant